Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Dunbar

High Point

Summary

Dedicated professional with over 6 years of customer service and collection experience. Proven track record of expertise in banking systems and processes. Driven and focused on assuming a position with the company that will maximize my existing leadership and technical skills.

Overview

7
7
years of professional experience

Work History

Cleaning Technician

As You Like Cleaning Services
12.2018 - Current

- Provide professional and thorough cleaning of office buildings.

- Conduct weekly inventory to determine amount of supplies that need to be ordered.

- Market business by creating and distributing sales flyers to drive new business.

- Professional and discreet handing of sensitive/proprietary material that the company may need discarded.

- Accounts receivables/payables.

Credit Assistance Specialist

Bank of America
12.2018 - 02.2025

- Assist customers with resolving debt on charged off deposit/credit card accounts.

- Work with Debt Settlement agencies by negotiating settlements on charged off accounts.

- Conduct financial assessments to determine reason for delinquency and payment options to resolve debt.

- Process Payments and set up payment arrangements.

- Provide customers with chex/credit reporting information.

- Assist as a mentor for new hires; provide assistance in the department chat and for immediate peers.



Education

T.W. Andrews High School
High Point, NC
05-2004

Skills

  • Strong interpersonal and communication skills
  • MS Office Suite
  • WPM: 90
  • Ability to work collaboratively as part of a team
  • Problem Solving
  • Leadership
  • Meticulous attention to detail
  • Excellent organizational skills
  • Poised under pressure

Timeline

Cleaning Technician

As You Like Cleaning Services
12.2018 - Current

Credit Assistance Specialist

Bank of America
12.2018 - 02.2025

T.W. Andrews High School
Erica Dunbar