ERICA CRUDUP
Knightdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Self-directed Direct Support Professional
Gt Independence
Raleigh, NC
06.2023 - Current
- Provide personalized care and support for individuals with disabilities, fostering independence and dignity.
- Develop and implement individualized care plans in collaboration with clients and families.
- Assist clients with daily living activities, ensuring safety and comfort in home environments.
- Train new staff on best practices for client support and emergency response protocols.
- Monitor client progress and communicate updates to healthcare professionals effectively.
Courier/ Independent Contractor
STAT Courier
Raleigh, NC
11.2022 - Current
- Execute efficient delivery operations, consistently meeting client expectations and deadlines.
- Optimize route planning, enhancing delivery efficiency and reducing fuel costs.
- Maintain accurate records of deliveries and inventory, ensuring compliance and operational integrity.
- Cultivate strong client relationships through proactive communication and effective problem-solving.
- Coordinate logistics to improve service reliability and customer satisfaction.
Warehouse Supervisor
Poppies International
Battleboro, NC
05.2018 - 07.2022
- Supervised daily warehouse operations, optimizing workflow and enhancing efficiency.
- Coordinated logistics and delivery schedules, ensuring timely order fulfillment and customer satisfaction.
- Managed inventory levels, conducting regular audits to maintain accuracy and compliance.
- Implemented training programs for staff, improving team performance and operational standards.
- Developed and maintained strong relationships with clients, addressing inquiries and resolving issues effectively.
Warehouse Administrator
Poppies International
Battleboro, NC
03.2016 - 05.2018
- Managed inventory processes, ensuring accurate record keeping and timely order fulfillment.
- Coordinated logistics operations, optimizing routes for efficiency and cost-effectiveness.
- Processed invoices and maintained compliance with company standards.
- Enhanced customer satisfaction through effective communication and problem resolution.
- Trained new staff in warehouse procedures and customer service best practices.
Office Assistant
City of Rocky Mount Park & Recreation
Rocky Mount, NC
06.2009 - 01.2016
- Managed daily office operations, ensuring efficient service delivery and support for park activities.
- Coordinated logistics for community events, facilitating smooth execution and participant satisfaction.
- Maintained accurate records and inventory, enhancing operational efficiency and compliance.
- Assisted in customer inquiries and resolution, fostering positive relationships with community members.
- Implemented process improvements, contributing to team collaboration and overall service excellence.
Education
HIGH SCHOOL DIPLOMA -
Nash Central High School
05-2006
Skills
- Route Planning
- Inventory Management
- Record Keeping
- Invoice Processing
- Logistics Management
- Customer Service
- Communication
- Attention to Detail
- Time Management
- First aid and safety
- Client support
Timeline
Self-directed Direct Support Professional
Gt Independence
06.2023 - Current
Courier/ Independent Contractor
STAT Courier
11.2022 - Current
Warehouse Supervisor
Poppies International
05.2018 - 07.2022
Warehouse Administrator
Poppies International
03.2016 - 05.2018
Office Assistant
City of Rocky Mount Park & Recreation
06.2009 - 01.2016
HIGH SCHOOL DIPLOMA -
Nash Central High School