Summary
Overview
Work History
Education
Skills
Timeline
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Erica Bryson

Gastonia

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Overview

15
15
years of professional experience

Work History

Human Resources Manager

United Support Services Inc.
12.2020 - 04.2025
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.

Executive Administrative Assistant

Infinite Beginnings
02.2020 - 12.2020
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Staffing Coordinator

A Small Miracle Inc.
10.2016 - 02.2020
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Developed and facilitated new-hire orientations.

Operations Coordinator

Inspiration For Aspirations
04.2014 - 10.2016
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
  • Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
  • Boosted productivity by establishing effective communication channels between departments.
  • Maximized resource utilization by monitoring staff schedules and allocating tasks.

Assistant Manager

Toys"R"Us
04.2010 - 04.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.

Education

Associates - Human Services Technology

Gaston College
Dallas, NC
12.2017

Associates - Human Services Technology - I/DD

Gaston College
Dallas, NC
12.2017

Skills

  • HR policies and procedures
  • Employee relations
  • Microsoft office proficiency
  • Training and mentoring
  • Records management
  • Benefits and compensation management
  • Compensation and benefits
  • Corrective action planning
  • Recruitment and hiring
  • Human resources operations
  • Compliance
  • Talent acquisition
  • Payroll administration
  • Onboarding and orientation
  • Legal compliance
  • Employee onboarding
  • Staff management
  • Performance appraisal

Timeline

Human Resources Manager

United Support Services Inc.
12.2020 - 04.2025

Executive Administrative Assistant

Infinite Beginnings
02.2020 - 12.2020

Staffing Coordinator

A Small Miracle Inc.
10.2016 - 02.2020

Operations Coordinator

Inspiration For Aspirations
04.2014 - 10.2016

Assistant Manager

Toys"R"Us
04.2010 - 04.2014

Associates - Human Services Technology

Gaston College

Associates - Human Services Technology - I/DD

Gaston College

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Erica Bryson