Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Erica Bradley

Whittier

Summary

Detail-oriented professional with strong skills in customer relationship management and team coordination. Proven ability to enhance patient care through effective communication and problem-solving, ensuring compliance with regulations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Plant Health Tech

Qualla Enterprises
Cherokee
03.2026 - Current

I tend to the cannabis indoor plants from week 6 through the harvest stage. My main responsibilities are doing the morning walk thru to check temperatures, air flow and lighting adjustments in all six flower rooms. I help perform tedious tasks that consist of pest scouts, budrot scouts, and collect data on all plants to ensure we are producing the finest products. There are also flushes and top feeds that are done 2-3 times a week, first thing in the mornings. These can be somewhat difficult with the weight of our hoses, spray back packs, and mobile fog sprayer.

PRC Customer Service Representive

CIHA
Cherokee
05.2021 - 01.2026

Handled patient referrals and bills, utilizing extensive knowledge of hospital departments to assist patients effectively.

Entered and updated patients' doctor appointments and referrals for tribal elders, coordinating with agencies for medical information, insurance, and billing.

Front Desk Office Manager

Fairfield Inn & Suites by Marriot
Cherokee
06.2018 - 04.2021
  • Managed front desk operations and ensured smooth guest check-in processes.
  • Trained and supervised front desk staff to enhance customer service skills.
  • Coordinated room reservations and maintained accurate booking records.
  • Started as housekeeper and advanced to manage multiple departments, demonstrating adaptability and leadership.
  • Worked closely with people in recovery as a recovery friendly workplace

Education

Some College (No Degree) - Nursing Administration

Southwestern Community College
Sylva, NC

Skills

  • Plant health assessment
  • Field data collection
  • Field training
  • Regulatory compliance
  • HIPAA compliance
  • Inventory management
  • Team coordination
  • Client interaction
  • Problem solving
  • Attention to detail
  • Time management
  • Effective communication

Languages

English
Professional
Spanish
Limited
Cherokee
Native/ Bilingual

Certification

  • CNA

Timeline

Plant Health Tech

Qualla Enterprises
03.2026 - Current

PRC Customer Service Representive

CIHA
05.2021 - 01.2026

Front Desk Office Manager

Fairfield Inn & Suites by Marriot
06.2018 - 04.2021

Some College (No Degree) - Nursing Administration

Southwestern Community College
Erica Bradley