Pamela Thomas
Aberdeen
Summary
Proven Administrative Assistant with a track record of maintaining confidentiality and delivering exceptional customer service at North Carolina Health and Human Services. Skilled in Word and Outlook, alongside strong problem-solving abilities. Demonstrated compassion in elder care, enhancing client quality of life while ensuring efficient data management and fostering trust. Worked from home and is discipline to do my job accurately.
Overview
20
20
years of professional experience
Work History
Administrative Assistant I
North Carolina Health and Human Services
08.2016 - 12.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked Remotely 2020-2024
Administrative Assistant II
North Carolina Health and Human Services
09.2004 - 08.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Care Giver
Comfort Keepers
08.2023 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caretaker
Monarch
01.2023 - 07.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Bachelor of Arts - Criminal Justice
UNC Pembroke
Pembroke, NC12-2024
Associate of Science - Information Technology/Medical
Sandhills Community College
Pinehurst, NC05-2000
Certificate of Technical Studies - Surgical Technician
Sandhills Community College
Pinehurst, NC05-1998
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Customer Service
- Word
- Outlook
Accomplishments
Honor Society
Notary-2023-2026
Honor Society
I Earned Honor Society during my studies at UNC Pembroke due to trust and honor.
Timeline
Care Giver
Comfort Keepers
08.2023 - 12.2024
Caretaker
Monarch
01.2023 - 07.2024
Administrative Assistant I
North Carolina Health and Human Services
08.2016 - 12.2024
Administrative Assistant II
North Carolina Health and Human Services
09.2004 - 08.2016
Bachelor of Arts - Criminal Justice
UNC Pembroke
Associate of Science - Information Technology/Medical
Sandhills Community College
Certificate of Technical Studies - Surgical Technician
Sandhills Community College
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