Eric Strickland
New Bern,NC
Summary
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Practice Manager
MaineHealth Dermatology
Portland, ME
04.2025 - Current
- Streamlined operational workflows, enhancing efficiency and productivity across multiple departments.
- Led training programs for new hires, fostering a culture of continuous improvement and high-performance standards.
- Implemented new scheduling systems for staff, reducing appointment conflicts and improving patient satisfaction.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining quality service standards.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Nurtured a positive workplace culture by promoting open communication channels, fostering teamwork, and recognizing employee achievements.
- Supervised team of [Number] office personnel.
Administration Supervisor
New England Cancer Specialist
03.2024 - 04.2025
- Managing timecards, vacation request, coverage
- Planning training for new hires with bi-weekly check in’s on how there onboarding is going
- Running different levels of reports and sharing them with leadership
- Assisting in building new onboarding program
- Cross training with different departments to have another level of support
Medical Office lead Float
Spectrum Orthopedics
08.2022 - 03.2024
- Managing time cards/vacation request/arranging coverage
- Training new PSR’s
- Floating between offices to help cover vacations/call outs
- Balancing the PT/OT and providers schedule based on the needs of the patient
- Collect Co-payments/ overdue balances
- Acquire authorizations from the insurance company/ Acquire the number and co pay for PT/OT visits
- Attend meets to acquire chances for my team as well as provide feedback on successful changes made with my team.
- Interim manager anytime the direct manager is out.
- Supporting multiple different departments outside my team to ensure patients are given the best possible care.
Radiology Scheduling
Maine Medical Center
Portland, ME
04.2019 - 01.2022
- Schedule patients for upcoming tests
- Balance schedules for seven different medical tests
- Research patients' needs and past medical history to relay to the radiologist
- Work with management to ensure the day to day operation runs smoothly, containing issues, staffing shortage or areas of improvement.
- Maintained highest levels of quality, safety and patient confidentiality by following hospital and regulatory guidelines when collecting patient information and conducting imaging procedures.
- Collaborated with radiology professionals and professionals in various medical fields to communicate on patient care.
- Collected patient history data from electronic records and patient interviews to assess previous and current concerns.
Education
Master’s of Science - Healthcare Administration
Southern New Hampshire University
04-2025
Bachelor of Science - Business Administration, Healthcare Administration
Southern New Hampshire University
08-2021
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Policy and procedure development
- Employee performance
- Strategic planning
- Payroll administration
- Staff development
- Budget oversight
Timeline
Practice Manager
MaineHealth Dermatology
04.2025 - Current
Administration Supervisor
New England Cancer Specialist
03.2024 - 04.2025
Medical Office lead Float
Spectrum Orthopedics
08.2022 - 03.2024
Radiology Scheduling
Maine Medical Center
04.2019 - 01.2022
Bachelor of Science - Business Administration, Healthcare Administration
Southern New Hampshire University
Master’s of Science - Healthcare Administration
Southern New Hampshire University