Eric Smith
Kinston
Summary
Dynamic team leader with a focus on coaching and employee development. Proven track record in project management and visual merchandising, driving sales through effective customer service and strategic team collaboration.
Overview
2027
2027
years of professional experience
Work History
Hardlines Team Lead
Academy Sports and Outdoors
Greenville
11.2021 - Current
- Trained team members on product knowledge and customer service standards, improving overall team performance.
- Assisted customers in locating products and providing exceptional service experiences.
- Developed promotional displays to enhance product visibility and drive seasonal sales.
- Demonstrated excellent customer service skills when interacting with customers.
- Provided coaching and development opportunities for team members, fostering professional growth and team cohesion.
- Greeted customers upon entry to identify their specific product preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Infantry Squad Leader
US Army
Various Military Installations
03.1995 - 07.2012
- Coordinated logistics and supply chains to ensure equipment and personnel readiness for missions.
- Supervised daily training exercises to enhance combat readiness and teamwork.
- Developed strategies for effective communication during high-pressure situations.
- Evaluated squad performance to identify improvement areas and implement effective training solutions.
- Fostered a cohesive team environment through mentorship and leadership development.
- Guided squad members on tactical operations, battle drills, and mission objectives.
- Maintained accountability of personnel and equipment during operations.
- Led detailed training on weapons systems to improve team safety and operational cohesion.
- Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
- Spearheaded fire teams during live fire battle drills, close combat training, and MOUT exercises at various locations.
- Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
- Conducted risk assessments prior to engaging enemy forces or entering dangerous areas.
- Demonstrated exceptional equipment knowledge in infantry employment of weaponry, including rocket launchers, rifles, and mortars.
WTU Cadre
US Army
Ft Richardson
2009 - 2012
- Coordinated patient appointments and scheduling to improve clinic flow.
- Assisted physicians during patient examinations and procedures.
- Educated patients on treatment plans and health maintenance strategies.
- Collaborated with healthcare team to improve patient care practices and outcomes.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Communicated patient concerns, condition updates, and refill requests to physicians to support timely treatment.
Drill Sergeant
US Army
Ft. Jackson
2007 - 2009
- Instructed on weapon handling, safety protocols, and tactical procedures.
- Trained recruits in physical fitness, discipline, and military regulations.
- Led daily drills to enhance teamwork and communication among soldiers.
- Monitored performance and provided constructive feedback for skill development.
- Conducted evaluations to assess soldier capabilities and training needs.
- Disciplined individuals who failed to meet performance expectations.
- Developed strategies for teaching individual and group physical fitness exercises.
- Administered tests to evaluate the knowledge acquired by trainees during their program.
- Directed safety protocols during all drills, physical fitness sessions, and other activities.
- Managed multiple projects simultaneously while meeting deadlines.
Education
MBA - Business Management
University of Phoenix
Tempe, AZSkills
- Merchandise planning
- Inventory management
- Store operations
- Project management
- Risk assessment
- Employee training
- Team building
- Leadership development
- Effective communication
- Customer service
Accomplishments
- Purple Heart
- MSM
- Nato Ribbon x 2
- Iraq campaign 3 battle stars
- Infantry Combat Badge
Timeline
Hardlines Team Lead
Academy Sports and Outdoors
11.2021 - Current
Infantry Squad Leader
US Army
03.1995 - 07.2012
WTU Cadre
US Army
2009 - 2012
Drill Sergeant
US Army
2007 - 2009
MBA - Business Management
University of Phoenix