Eric Seidel
Wake Forest,NC
Summary
Highly qualified, goal oriented pharmacy manager with more than 27 years of pharmacy experience in retail, mail order and oncology settings. Dedicating to providing high quality patient care and customer service possible, while building relationships with patients, clinicians and institutions.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreen's
10.2004 - Current
- Promoted to pharmacy manager in 2005 managing 3 locations
- Responsible for meeting company goals and metrics
- Increased productivity through employee engagement and coaching
- Scheduled and performed immunizations and health testing for patients; answer phones, control inventory, perform data entry and verification, patient counseling, MTM, employee development and scheduling
- Continue to strengthen and build patient and clinician relationships
- Training of new Pharmacists for the district, mentoring pharmacy managers
- Provided leadership during several buyout and file transfer projects, participated in Listening Tour with market executives
- Managed a location from 2006 through 2014 with 20% growth year-to-date.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
Staff Pharmacist/Pharmacy Manager
Biologics
08.2003 - 10.2004
- Performed prescription entry and verification of specialty oncology prescriptions
- Calculate and confirmed patient specific dosages
- Maintaining proper handling and storage of cytotoxic medications
- Counseled and educated patients on oncology products and medications
- Assisted in receiving prior approval via insurance companies for high cost medications.
Staff Pharmacist
Medco Health Solutions
12.1999 - 08.2003
- Experienced pharmacy on grand scale
- Performed Team Order review, excelled in managed care department, high volume filling, patient and clinician phone interaction, quality assurance
- Managed up to 30 technicians in Prep Room during a single session.
- Facility achieved filling one million prescriptions per week for several weeks.
Staff Pharmacist
Sav-On Drugs
08.1996 - 01.2000
- Performed data entry, processing, filling and verifying prescriptions
- Earned trust and built relationships while counseling patients
- Adjudicating prescriptions to third party payers
- Receiving approximately 50 call in prescriptions from clinicians daily
- Managed technicians during daily shifts.
Education
Bachelor of Science - Pharmacy
Temple University School of Pharmacy
Philadelphia, PA05.1996
Skills
- Exceptional patient advocate
- Drug utilization review
- Certified Immunizing Pharmacist
- Medication Therapy Management
- Strong understanding of third party plans
- Outstanding communication skills
- Able to delegate and hold staff accountable
- Patient education and counseling
- Training and mentoring
- Pharmacy operations management
- Workflow Optimization
- Prescription Verification
Certification
In good standing with Pennsylvania and North Carolina Boards of Pharmacy.
Phone
919-554-9385, 919-601-9238
Timeline
Pharmacy Manager
Walgreen's
10.2004 - Current
Staff Pharmacist/Pharmacy Manager
Biologics
08.2003 - 10.2004
Staff Pharmacist
Medco Health Solutions
12.1999 - 08.2003
Staff Pharmacist
Sav-On Drugs
08.1996 - 01.2000
Bachelor of Science - Pharmacy
Temple University School of Pharmacy
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