ERIC ROLAND
Charlotte
Summary
Dynamic business development professional with a proven track record at Broker Plus, generating $40-50K monthly profit. Skilled in account management and customer relationship building, I excel in identifying innovative solutions and driving customer loyalty. My strategic planning and attention to detail have consistently exceeded sales targets, fostering strong partnerships across diverse industries.
Overview
12
12
years of professional experience
Work History
Business Development and Account Management
Broker Plus
Charlotte
11.2017 - Current
- Generate, coordinate and support domestic and international shipping business across multiple industry verticals; understand and manage unique needs of specific customers and industries.
- Build, manage and support personal customer portfolio of ~ 25 accounts with multiple individual clients per account (~8-20).
- Manage 10-18 service engagements per day, necessitating planning, organization and attention to detail.
- Conduct outbound sales calls and receive inbound calls to introduce company to prospective customers, generate leads, grow customer base.
- Consistently meet or exceed sales productivity targets; generate ~ $40-50K monthly profit for the company.
- Utilize proprietary CRM system to manage interactions with existing and prospective customers.
- Regularly engage in communications with customers (written and verbal) to identify industry trends and assess individual customers’ needs in order to derive innovative solutions that address needs, challenges, and pain points.
- Identify opportunities to increase customer loyalty and engagement to drive revenue.
- Deliver superior customer service to maintain and build relationships; serve as a goal-oriented, trusted and reliable business partner.
- Supervise and collaborate with operations staff (indirect reports) during design, implementation, operational management, and follow-through of contracted services.
- Work with internal team members to multi-task, optimize deliveries and resolve problems.
- Manage support processes and financials of customer engagements, including pricing, invoicing, and accounting reconciliations.
- Nolan Transportation Group; Freight Brokerage Firm, Charlotte, NC
NIL Coordinator
Carbon Ring Sports Group
Charlotte
04.2025 - 07.2025
- Helped to generate NIL campaigns for athletes for all sports, male and female.
- Worked to build relationships with brands to partner with athletes to promote their products.
- Secured deals up to $5000 for Instagram and tik tok reels for athletes.
- Recruited Athletes for partnership opportunities using Hub Spot CRM system to partner with fortune 500 companies.
Marketing Research Associate
The Dominion Group Marketing Research and Consulting
Reston
05.2014 - 10.2017
- Captured and summarized qualitative and quantitative data for healthcare/pharmaceutical market research studies.
- Analyzed and reported research data; contributed to generation of final reports/presentations under tight deadlines.
- Maintained and managed an extensive database profile of physicians and healthcare professionals of 10,000 participants.
- Recruited, screened and scheduled professional and consumer participants for contracted research studies.
Retail Sales, Washington Nationals Authentication Program
The Washington Nationals
Washington
04.2016 - 12.2016
- Assisted with the operation and management of the Nationals Authentication program including procurement, sales and maintenance of over 4,000 pieces of merchandise.
- Program generated $500K annual revenue in game-used memorabilia; achieved a 52% ($72K) increase in year-over-year revenue from the 2015 season, exceeding established goals.
- Major League Baseball Franchise, Washington, DC
Education
M.A. - Sports Industry Management
Georgetown University
Washington, DC05.2017
B.A. - Business Management/International Management
Clemson University
Clemson, SC05.2014
Skills
- Word
- Excel
- PowerPoint
- Salesforce
- Account Management
- Business Development
- Sales
- Customer Service
- Customer Success
- Service Planning
- Operations Management
- Communications
- Interpersonal Skills
- Creativity
- Flexibility
- Commitment
- Accountability
- Customer relationship management
- CRM utilization
- Sales strategy
- Market analysis
- Business development
- Lead generation
- Relationship building
- Problem solving
- Strategic planning
- Attention to detail
- Flexible and adaptable
- [Type] Software Proficiency
Languages
English
Native/ Bilingual
Spanish
Elementary
Timeline
NIL Coordinator
Carbon Ring Sports Group
04.2025 - 07.2025
Business Development and Account Management
Broker Plus
11.2017 - Current
Retail Sales, Washington Nationals Authentication Program
The Washington Nationals
04.2016 - 12.2016
Marketing Research Associate
The Dominion Group Marketing Research and Consulting
05.2014 - 10.2017
M.A. - Sports Industry Management
Georgetown University
B.A. - Business Management/International Management
Clemson University