ERIC RODRIGUEZ
Cary,NC
Summary
I am a motivated worker who is never afraid to go the extra mile. I always strive to be better than the last day, whether that be, by learning a new process or making myself more familiar with my current job. I am known to bring a good atmosphere and more than willing to help others when they seek it. I take my responsibilities at a workplace very seriously and will accomplish any task that is set before me. Safety-focused individual possessing outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
8
8
years of professional experience
Work History
PIV Driver
Apex Tool Group
02.2021 - Current
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Enhanced team morale by providing support and assistance during peak loading periods.
- Ensure that all work is completed in a timely matter
- Ability to work and adapt to any situation regardless of department
- Following proper safety procedures and protocols while loading, unloading and operating vehicles.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Knowledgeable in all positions that would require Forklift, Cherry Picker, & Reach Truck.
- Highly competent in the Scale System used in warehouses
Case Picker
Volt Workforce Solutions
09.2020 - 02.2021
- Increased order accuracy by meticulously picking items according to customer specifications.
- Improved overall warehouse performance with thorough inspection and verification of picked items before packing them for shipment.
- Maintained a safe working environment by adhering to OSHA guidelines and company safety policies during case picking tasks.
- Reduced product damage with careful handling and appropriate packaging of picked items.
- Expedited order processing by consistently meeting daily case picking targets.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
Online Grocery Associate
Walmart
01.2020 - 09.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Manager
Chipotle
06.2018 - 01.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Restaurant Shift Manager
Moes Southwestern Grill
06.2016 - 05.2018
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Excelled in every store position and regularly backed up front-line staff.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Monitored employee food handling, safety and uniform requirements.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Cross-trained crew members on different duties to increase coverage.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Increased efficiency of kitchen operations by working closely with chefs and kitchen staff to optimize workflows and minimize food preparation times.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Streamlined closing procedures, reducing end-of-night tasks by half.
- Managed inventory levels to ensure optimal stock, avoiding both overstock and stockouts.
- Monitored daily cash flow, ensuring accuracy in transactions and deposits.
Education
High School Diploma -
Cary High School
Cary, NC06.2016
Skills
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Loading and unloading
- Vehicle Inspection
- Safety Management
- Shipping and packaging
Timeline
PIV Driver
Apex Tool Group
02.2021 - Current
Case Picker
Volt Workforce Solutions
09.2020 - 02.2021
Online Grocery Associate
Walmart
01.2020 - 09.2020
Manager
Chipotle
06.2018 - 01.2020
Restaurant Shift Manager
Moes Southwestern Grill
06.2016 - 05.2018
High School Diploma -
Cary High School
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