Eric Ritch
Raleigh
Summary
Driven operations associate promoting a several-year career handling logistics management responsibilities successfully. A self-motivated professional known for prioritizing tasks and having excellent time management skills. Ready for a new position that involves overseeing various duties in a fast-paced setting.
Overview
9
9
years of professional experience
Work History
Operations Associate
Risk Placement Services
Las Vegas
01.2021 - Current
- Processed notices and endorsements for Insured Property and Casualty policies as well as Transportation policies using AIM and ImageRight applications.
- Communicated between the Insurance Carrier and the Retail Broker to keep policies in correct status regarding notices of cancellation, reinstatement, non-renewal, and conditional renewal. Including endorsements of cancellation and reinstatement.
- Helped migrate and implement new web based information hub for policy information from a previous excel based spreadsheet. Also managed company Turn Around Time to make sure all tasks met deadlines.
- Maintained compliance with regulatory requirements in daily operations.
Benefits Advocate Representative
Arthur J. Gallagher
Las Vegas
08.2020 - 12.2020
- Provided customer service to client employees by providing clarity and explanation of their companies provided Life and Health benefits.
- Answered incoming calls and assisted in any issues regarding employee benefits including assistance in enrollment, clarifying differences in benefit plans, and assisting with contact to Insurance Carriers to handle claim issues or issues with deductibles.
Sales Support
Dale Earndhart Jr. Buick, GMC
Tallahassee
11.2019 - 07.2020
- Preparing dealership inventory and automobile showroom to maximize customer sales and provide a positive shopping experience.
Customer Service Representative
Arthur J. Gallahger
Tallahassee
08.2016 - 11.2019
- Answered incoming calls and assisted customers by scheduling appointments for benefits enrollment and answering general questions.
Education
Associate in Arts -
Tallahassee State College
Tallahassee 08.2015 - 01/2018
Highschool Diploma -
Lincoln High School
Tallahassee, FLSkills
- Employee benefits customer service
- Proficiency with ImageRight
- Proficiency with Agency Information Manager (AIM)
- Microsoft Office Applications
- Attention to detail
- Quality control analysis
- Deadline management
- Policy processing
- Multitasking
Timeline
Operations Associate
Risk Placement Services
01.2021 - Current
Benefits Advocate Representative
Arthur J. Gallagher
08.2020 - 12.2020
Sales Support
Dale Earndhart Jr. Buick, GMC
11.2019 - 07.2020
Customer Service Representative
Arthur J. Gallahger
08.2016 - 11.2019
Associate in Arts -
Tallahassee State College
08.2015 - 01/2018
Highschool Diploma -
Lincoln High School