Summary
Overview
Work History
Education
Skills
Timeline
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Eric Nieves

Hiddenite

Summary

Dynamic business leader with a proven track record at Walmart, excelling in customer relations and strategic planning. Skilled in enhancing team productivity and managing small business operations, I foster strong relationships and drive financial growth through effective project management and communication. Committed to delivering exceptional service and achieving organizational goals.

Overview

13
13
years of professional experience

Work History

Owner

Hat-trick-soccer-traning
01.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.

Team Leader Manager

Walmart
05.2022 - Current
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.

Co-Owner

All of Us Roofing
01.2022 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Upholsterer

Mitchell Gold Bob Williams
01.2013 - 2020
  • Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Implemented quality control measures to ensure all finished products met or exceeded client expectations.
  • Measured, cut and sewed materials to fit specifications.
  • Increased customer satisfaction by providing high-quality upholstery services and meeting project deadlines.

Education

No Degree -

Alexander Central High School
Taylorsville, NC

No Degree - Foundation of Business

Sophia
Minneapolis, MN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Business management
  • Strategic planning
  • Staff management
  • Team oversight
  • Design coordination
  • Fluent bilingualism
  • Language translation

Timeline

Owner

Hat-trick-soccer-traning
01.2023 - Current

Team Leader Manager

Walmart
05.2022 - Current

Co-Owner

All of Us Roofing
01.2022 - Current

Upholsterer

Mitchell Gold Bob Williams
01.2013 - 2020

No Degree -

Alexander Central High School

No Degree - Foundation of Business

Sophia

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Eric Nieves