ERIC CAPES
Fuquay Varina
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with skills ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Parts Counter
Haldeman Ford
01.2021 - Current
- Worked effectively in fast-paced environments.
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Increased customer satisfaction by providing excellent service and knowledge of automotive parts.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Utilized computer systems to look up part information, expediting the sales process and enhancing customer satisfaction.
- Collaborated with team members to maintain a clean and organized workspace, promoting an efficient work environment.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Helped increase overall sales by cross-selling related items based on customers'' specific needs or vehicle requirements.
Technician
Pepboys
01.2019 - 01.2020
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Increased customer satisfaction by providing timely and accurate estimates for repair costs.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
Service Advisor
Pepboys
01.2018 - 01.2019
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Equipment Operator
Timothys Lawn and Garden Center
02.2016 - 12.2018
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around and organized according to need.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Loaded and unloaded materials from trucks, and coordinated supplies to promote efficiency.
Education
High School Diploma -
Allentown High School
Allentown, NJ01-2008
Skills
- Encouraging Approach
- Teamwork and collaboration
- Customer service
- Strategic Problem-Solving
- Time management
- Detail-Oriented Mindset
- Flexible and adaptable
- Dependable and responsible
- Strong Verbal Communication
- Critical thinking
- Computer skills
- Effective Listening
- Decision-making
- Verbal communication
Timeline
Parts Counter
Haldeman Ford
01.2021 - Current
Technician
Pepboys
01.2019 - 01.2020
Service Advisor
Pepboys
01.2018 - 01.2019
Equipment Operator
Timothys Lawn and Garden Center
02.2016 - 12.2018
High School Diploma -
Allentown High School
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