Eric Barnes
Wilson
Summary
Dynamic Customer Service Technician I with proven expertise in utility inspection and meter programming at Customer Service Technician I. Adept at troubleshooting and resolving customer complaints, demonstrating strong communication and leadership skills. Committed to maintaining high standards of safety and efficiency in all operations.
Overview
14
14
years of professional experience
Work History
Customer Service Technician I
Customer Service Technician I
01.2023 - Current
- Connects and disconnects electric, gas, and water utilities for residential and commercial customers; lights pilots on gas appliances.
- Inspect HVAC and water heaters for any gas leakage.
- Operate a personal computer using an extensive variety of software applications.
- Operate 'Honeywell Unified Field Tool' for programing electric meters.
- Use of high voltage electrical gloves for exchanging or setting electrical meters.
- Distribute door hangers to residential customers for failure to pay; deliver letters to commercial customers.
- Responds to customer complaints; checks meters for leaks.
- Maintains adequate supplies in vehicle; receives materials from warehouse.
- Answer calls.
- Meet with contractors.
Merchandise Associate
Adams Wholesale Co.
Rocky Mount
01.2012 - 01.2022
- Organized stock areas by placing products in designated storage locations for accuracy.
- Conducted inventory control through counting and restocking merchandise as needed.
- Collaborated with maintenance team to maintain cleanliness and organization of workspaces.
- Safely operated manual and electric pallet jacks to relocate heavy merchandise efficiently.
- Utilized hand-held devices and computers for recording inventory levels and conducting audits.
- Identified and resolved inventory inaccuracies through systematic audits.
Education
Diploma -
Beddingfield High School
Wilson, NC01.2009
Skills
- Troubleshooting and problem solving
- Utility inspection
- Meter programming
- Gas appliance servicing
- Effective communication
- Leadership skills
- Programming expertise
- Preventative maintenance
- Mechanical repairs
- Organizational skills
- Electrical testing
- Hand tool proficiency
- Customer complaint resolution
- Equipment handling
- Technical troubleshooting
- Attention to detail
- Adaptability
- [Software] proficiency
Professional Title
Resourceful Service Technician
Timeline
Customer Service Technician I
Customer Service Technician I
01.2023 - Current
Merchandise Associate
Adams Wholesale Co.
01.2012 - 01.2022
Diploma -
Beddingfield High School