Eniya Graham
Raleigh
Summary
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Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Etheridge Psychology
01.2025 - Current
- Managed scheduling and appointment coordination for clinical staff to optimize patient flow.
- Developed and maintained electronic filing systems to enhance document retrieval efficiency.
- Assisted in preparing reports and presentations, ensuring accuracy and timely delivery for stakeholder meetings.
- Facilitated communication between clients and providers, addressing inquiries to improve service satisfaction.
- Supported billing processes by verifying insurance information and processing claims accurately to minimize discrepancies.
Administrative Coordinator
Central Dermatology Center
08.2022 - 04.2024
- Coordinated patient scheduling and managed appointment confirmations to enhance operational efficiency.
- Streamlined office procedures, improving workflow and reducing administrative errors.
- Developed and maintained filing systems for patient records, ensuring data accuracy and compliance.
- Assisted in managing inventory of medical supplies, optimizing ordering processes to minimize shortages.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Increased office efficiency with development of comprehensive administrative procedures manual.
Customer Service Representative
Health and Wellness Center
01.2020 - 05.2022
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained accurate records of customer interactions in CRM system for improved service delivery.
- Collaborated with healthcare professionals to coordinate patient appointments and follow-ups efficiently.
- Educated clients on wellness programs, enhancing their understanding and engagement with services offered.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Science - Public Health
University of North Carolina At Greensboro
Greensboro, NC05-2028
Associate of Arts -
Durham Technical Community College
Durham, North Carolina, NC05-2020
Skills
- Data entry accuracy
- Meticulous attention to detail
- Multi-line phone proficiency
- Office administration
- Documentation and recordkeeping
- Workflow optimization
- Writing reports
- Calendar management
- Team collaboration
- Complaint resolution
Timeline
Administrative Assistant
Etheridge Psychology
01.2025 - Current
Administrative Coordinator
Central Dermatology Center
08.2022 - 04.2024
Customer Service Representative
Health and Wellness Center
01.2020 - 05.2022
Associate of Science - Public Health
University of North Carolina At Greensboro
Associate of Arts -
Durham Technical Community College