Summary
Overview
Work History
Education
Skills
Timeline
Generic

Endiless Addison

Whiteville

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
2019
2019
years of post-secondary education

Work History

Customer Service Representative

Speedway
Whiteville
06.2023 - 06.2024
  • Assisted customers with inquiries and product selections in a fast-paced environment.
  • Processed transactions accurately using the point-of-sale system.
  • Maintained cleanliness and organization of the store and service areas.
  • Handled customer complaints with empathy and effective problem-solving skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Hardee's
Whiteville
03.2019 - 01.2020
  • Processed customer transactions accurately and efficiently at fast-paced restaurant.
  • Assisted customers with menu selections and answered questions about food items.
  • Maintained cleanliness and organization of dining area and cashier station.
  • Provided friendly service to foster a welcoming atmosphere for all patrons.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Whiteville High School
Whiteville, North Carolina

Skills

  • Customer service
  • Transaction processing
  • Complaint resolution
  • Product knowledge
  • Customer relationship management
  • Team collaboration
  • Conflict de-escalation
  • Time management
  • Effective communication
  • Adaptability in environments
  • Critical thinking
  • Courteous demeanor
  • Brand representation
  • Paperwork processing
  • Administrative support
  • Call triaging
  • Stress management
  • Dispute resolution
  • Customer satisfaction measurement
  • Customer relations
  • Hospitality and accommodation
  • Money handling

Timeline

Customer Service Representative

Speedway
06.2023 - 06.2024

Cashier

Hardee's
03.2019 - 01.2020

Whiteville High School
Endiless Addison