Enaya Kelise Hopson, CCMA
Charlotte
Summary
Certified Clinical Medical Assistant (CCMA)
With a strong foundational knowledge in clinical and administrative tasks, including patient care, vital signs, EKGs, phlebotomy, and medical office procedures. Recently certified by the National Healthcareer Association, with a passion for delivering quality patient care. Detail-oriented, compassionate, and committed to providing exceptional care in fast-paced healthcare environments. Eager to contribute to a dedicated medical team and grow within the healthcare field.
Overview
4
4
years of professional experience
Work History
Claims Examiner
Accuserve
Charlotte
06.2024 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
Fraud Claims Specialist
Wells Fargo
09.2023 - 02.2024
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Conducted full claim investigations and reported updates and legal actions.
Phlebotomist
One Blood
07.2022 - 05.2023
- Obtained blood specimens by performing venipunctures 10-20 times per day.
- Documented vital signs such as blood pressure, weight, height, temperature and hemoglobin.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Protected donors by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Packaged and shipped specimens to central lab daily.
- Monitored donors for reactions and verified sample quality.
Digital Bank Representative
Varo Bank
09.2021 - 03.2022
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Provided advice on different bank products and financial options.
- Checked accounts for fraud and provided law enforcement with relevant details.
Education
NHA Certified Clinical Medical Assistant -
Stepful
Remote04-2025
Phlebotomy Certification -
Continual Health And Education
Charlotte, NC07.2019
High School Diploma -
West Mecklenburg High School
Charlotte, NC06.2016
Skills
- Active listening
- Specimen collection and labeling
- Donor screening and medical histories
- Issue resolution and complaint management
- Call documentation and email responses
- Patient care and support
- Medical terminology expertise
- Venipuncture techniques
Accomplishments
- A year of dedicated services with Project Unify in 2015-2016 working with Autistic children
- CPR certification
- Track record for over achieving metrics
Computer Skills
- Microsoft Teams
- Outlook
- CIV
- Hogan
- Jabbar
- IC
- Workday
- Etran
Additional Information
References furnished upon request
Timeline
Claims Examiner
Accuserve
06.2024 - Current
Fraud Claims Specialist
Wells Fargo
09.2023 - 02.2024
Phlebotomist
One Blood
07.2022 - 05.2023
Digital Bank Representative
Varo Bank
09.2021 - 03.2022
NHA Certified Clinical Medical Assistant -
Stepful
Phlebotomy Certification -
Continual Health And Education
High School Diploma -
West Mecklenburg High School
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