Empriss Peart
Fayetteville,NC
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team performance. In any environment spearheaded service strategies and inventory management, boosting loyalty and minimizing waste. Skilled in sales strategy development and staff training, blending hard skills like sales management with soft skills such as teamwork. Demonstrates a strong work ethic and decision-making prowess, driving significant improvements in operational efficiency.
Structured Crew Manager skillful in recruiting, training and scheduling, tracking expenses and investigating and resolving quality and service complaints. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fast Food Manager
Bojangles'
11.2024 - Current
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
Fast Food Manager
Taco Bell
11.2022 - Current
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
Fulfillment Associate
Amazon
11.2024 - 01.2025
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
- Printed labels, packaged boxes, and loaded into outbound containers.
Sales Manager
Five Below
10.2021 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Implemented systems and procedures to increase sales.
Customer Service Cashier
Acme
06.2021 - 10.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
No Degree - Chemistry
Fayetteville State University
Fayetteville, NC05-2027
High School Diploma -
Seventy First
Fayetteville, NC06-2023
Skills
- Health and safety regulations
- Teamwork and collaboration
- Sales team training
- Customer satisfaction
- Willing to learn
- Patience and composure
- Cash handling
- Team leadership
- Customer engagement
- Flexible schedule
- Sales expertise
- Customer loyalty
- Sales strategy development
- Friendly and courteous
- Strong work ethic
- Decision-making
- Social development activities
- Performance management
- Staff development
- Sales management
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Fast Food Manager
Bojangles'
11.2024 - Current
Fulfillment Associate
Amazon
11.2024 - 01.2025
Fast Food Manager
Taco Bell
11.2022 - Current
Sales Manager
Five Below
10.2021 - 11.2022
Customer Service Cashier
Acme
06.2021 - 10.2021
- ServSafe Food Protection Manager Certification - National Restaurant Association.
No Degree - Chemistry
Fayetteville State University
High School Diploma -
Seventy First
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