Emory Forrest
Lexington
Summary
Professional in customer service and going the extra mile to serve customers and prioritize their time and visit. Skills in communication, collaboration with a team, problem-solving, multitasking, and ensuring customer satisfaction with efficiency. Strong ability to adapt and a quick and willing learner. Reliable and trustworthy, approachable and determined to get the job done effectively.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Wingate University Academic Resource Center
08.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Coach/Referee
316 Sports
01.2023 - Current
- Developed training programs to enhance athlete performance and skill development.
- Evaluated individual and team performance to identify areas for improvement.
- Led strategic planning sessions to establish goals and objectives for athletes.
- Analyzed competition strategies to adjust training programs effectively.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Promoted Christian based characteristics and values
Team Member
Chick-fil-A
04.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Sales Intern
Lexington Flying Pigs
05.2025 - 08.2025
- Assisted in developing sales presentations and proposals for potential clients.
- Coordinated promotional events to enhance brand visibility and engagement.
- Provided administrative support, ensuring timely follow-up on leads and inquiries.
- Managed customer expectations and helped navigate sales processes.
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
Education
Bachelor of Science - Sports Management
Wingate University
Wingate, NC05-2026
Skills
- Time Management
- Customer Service
- Positive Attitude
- Problem Solving Skills
- Communication
- Detail Oriented
- Teamwork
- Leadership Qualities
- Front Office Support
- Goal Setting and Achieving
- Staff Training
- Adaptability and Flexibility
Timeline
Sales Intern
Lexington Flying Pigs
05.2025 - 08.2025
Front Desk Associate
Wingate University Academic Resource Center
08.2023 - Current
Coach/Referee
316 Sports
01.2023 - Current
Team Member
Chick-fil-A
04.2022 - Current
Bachelor of Science - Sports Management
Wingate University