Emory Forrest
Lexington
Summary
Professional in customer service and going the extra mile to serve customers and prioritize their time and visit. Skills in communication, collaboration with a team, problem-solving, multitasking, and ensuring customer satisfaction with efficiency. Strong ability to adapt and a quick and willing learner. Reliable and trustworthy, approachable and determined to get the job done effectively.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Wingate University Academic Resource Center
08.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Team Member
Chick-fil-A
04.2022 - Current
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
Bachelor of Science - Sports Management
Wingate University
Wingate, NC05-2026
Skills
- Time Management
- Customer Service
- Positive Attitude
- Problem Solving Skills
- Communication
- Detail Oriented
- Teamwork
- Leadership Qualities
- Front Office Support
- Goal Setting and Achieving
- Staff Training
- Adaptability and Flexibility
Timeline
Front Desk Associate
Wingate University Academic Resource Center
08.2023 - Current
Team Member
Chick-fil-A
04.2022 - Current
Bachelor of Science - Sports Management
Wingate University
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