EMMANUEL WILLIAMS
Remote Customer Service Specialist
Charlotte
Summary
Highly motivated and adaptable individual, Known for exceptional determination and problem-solving skills, excellent at quickly adapting to diverse situations and environments. A fast and determined learner with a strong commitment to delivering exceptional customer service and driving sales growth. Seeking opportunities to use my experience to help any company in need of a role fit for me.
Overview
4
4
years of professional experience
Work History
Customer Technical Support Analyst
Foundever
10.2023 - 04.2025
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Improved customer satisfaction by providing timely and effective technical support to a diverse client base.
Professional Testing
IBM
02.2022 - 11.2023
- Develop and execute test cases to ensure the quality and functionality of software systems and applications.
- Analyze test results and identify areas for improvement in the software development process.
Remote Sales Representative
SalesForce
03.2022 - 06.2023
- Develop and deliver engaging remote sales presentations to prospective clients using SalesForce's platform and tools.
- Utilize CRM software to track and manage sales activities, leads, and customer interactions.
- Utilize data analytics and reporting tools within SalesForce to analyze and optimize sales performance for remote sales representatives.
Customer Service
Sykes
02.2021 - 03.2022
- Helped customers with their inquiries and provided excellent customer service at Sykes.
Education
High School Diploma -
Davidson College
Davidson 05.2001 -
Skills
Communication
Leadership
Problem-solving
Teamwork
undefinedTimeline
Customer Technical Support Analyst
Foundever
10.2023 - 04.2025
Remote Sales Representative
SalesForce
03.2022 - 06.2023
Professional Testing
IBM
02.2022 - 11.2023
Customer Service
Sykes
02.2021 - 03.2022
High School Diploma -
Davidson College
05.2001 -
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