Emmanuel A Lassiter
Charlotte
Summary
Dynamic professional with a proven track record at Spectrum, excelling in customer service and analytical problem-solving. Recognized for mentoring new agents and consistently surpassing performance expectations. Strong organizational skills and computer proficiency enhance operational efficiency, ensuring exceptional customer experiences and effective team collaboration.
Overview
8
8
years of professional experience
Work History
Billing Customer Service Representative
Spectrum
Charlotte
10.2024 - Current
- Resolved customer service issues efficiently through team collaboration.
- Assisted customers with billing inquiries and account discrepancies.
- Processed payments and refunds using billing software systems.
- Researched and addressed complex billing disputes in a timely manner.
- Mentored new agents on best practices while supporting supervisors with daily tasks.
- Consistently exceeded performance expectations to enhance customer experience.
- Completed the LEAP program.
- Cross trained in mobile accounts.
Assistant store manager
Virginia ABC
06.2020 - 02.2024
- Managed store funds to ensure accurate financial tracking.
- Supervised staff, fostering employee development in Store Manager's absence.
- Assisted with inventory level management to optimize stock availability.
- Aided Store Manager in training staff on products and customer service skills.
- Supported completion of required documentation to maintain compliance.
- Contributed to establishing procedures aligned with store policies and regulations.
Sortation lead
Amazon
05.2018 - 01.2020
- Supervised sortation associates to enhance operational efficiency.
- Sorted, scanned, and processed customer packages for timely delivery.
- Assisted with load-out of incoming freight deliveries and pallet removal.
Mail/Front desk Associate
Novitex (GWU Campus)
08.2017 - 01.2018
- Processed and delivered all incoming and outgoing mail efficiently.
- Recorded and logged tracking numbers accurately to maintain accountability.
- Communicated with patrons through in-person interactions, phone calls, and emails.
- Answered questions and provided information to students and staff promptly.
Education
High School Diploma -
Bowie High School
Bowie, MD05-2012
Some College (No Degree) - Mass Communications
Prince George's Community College
Upper Marlboro, MDSome College (No Degree) - Communications and Public relations
Bowie State University
Bowie, MDSkills
- Customer service
- Employee supervision
- Computer proficiency
- Effective communication
- Analytical skills
- Multi-tasking
- Time management
- Organizational skills
Key Qualifications
- Experienced in Money handling, Customer Service, Inventory, Shipment, and Merchandising.
- Trained in supervising multiple levels of employees within a business-related environment.
- Familiarity in general courier services, package handling, filings, court summons, mail processing, copying, printing, deliveries and passport processing.
- Knowledgeable in using Microsoft office suite and Windows 11.
- The ability to maintain a high level of confidentiality, and handle stressful situations.
- The ability to multi-task, utilize time management and organizational skills.
- Experienced in working and responding to inquiries with internal and external customers both in person and on the phone.
Accomplishments
- 2x - Spectrum Bronze Winner
- 2x - Spectrum Silver Winner
Timeline
Billing Customer Service Representative
Spectrum
10.2024 - Current
Assistant store manager
Virginia ABC
06.2020 - 02.2024
Sortation lead
Amazon
05.2018 - 01.2020
Mail/Front desk Associate
Novitex (GWU Campus)
08.2017 - 01.2018
High School Diploma -
Bowie High School
Some College (No Degree) - Mass Communications
Prince George's Community College
Some College (No Degree) - Communications and Public relations
Bowie State University