Emma Grace McGeough
Huntersville,NC
Summary
Passionate about fostering connection, leading by example, and motivating others. Brings a deep sense of empathy and problem-solving skills to any professional role. Exceptional customer relations skills and talent for building strong relationships. Unwavering commitment lies in helping others find the necessary support and resources they need to thrive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Farmer's Market Manager
Super Mushroom Bros
06.2024 - 12.2024
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Advertised product and service offerings via social media.
- Tracked and measured sales activity using mobile technology, reporting sales from field.
- Handled cash, check and credit cards, processing transactions onsite for products and services.
- Utilized persuasive sales techniques to convert leads into sales.
Manager
The Veggie Bin
06.2023 - 12.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
Barista
Big Kick Coffee
04.2023 - 08.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed farmer's market and artisan market booths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Consistently exceeded sales goals.
Executive Marketing Director
Students For Support
01.2023 - 12.2023
- Provided peer counseling and suicide crisis intervention to students.
- Managed all organizational social media platforms.
- Deployed well-coordinated campaigns, events and public relations strategies to promote engagement.
- Created content and promotional materials to increase awareness of the organization.
Peer Counselor
Students 4 Support
08.2022 - 01.2023
- Supported mentees in navigating college processes, stress, mental well being, and achieving academic success.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Designed safe and supportive environment for students to discuss issues.
- Applied deescalation and conflict resolution techniques daily.
- Determined appropriate interventions and planned support milestones.
Team Member
Republic Ice Cream
03.2021 - 12.2021
- Provided many forms of customer service.
- Maintained store cleanliness and appearance.
- Assisted in food preparation and storage.
- Promoted a cheerful work environment for customers and coworkers.
- Maintained productive, efficient approach to all tasks.
Server
Jules Salty Grub and Island Pub
04.2016 - 09.2020
- Served lunch and dinner to 50-100 customers per shift at a local family-owned restaurant
- Memorized over 30 menu items and rotating seasonal specials in order to give customized recommendations to guests
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty which is crucial to any family-owned business
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the Covid- 19 outbreak to ensure both employee safety and customer satisfaction
- Assisted Host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Progressed through 4 positions at the restaurant, hostess, busser, food runner, to server.
Education
Bachelor of Science - Psychology
College of Charleston
Charleston, SC07-2025
High School Diploma -
Woodlawn School
Mooresville, NC06.2019
Skills
- Active Listening
- Time Management
- Organized
- Patient
- Customer Satisfaction
- Marketing and Advertising
- Conflict Resolution
- Resource Navigation
Certification
- Certified Suicide Interventionist (ASIST)
- Crisis Identification and Prevention Training
Timeline
Farmer's Market Manager
Super Mushroom Bros
06.2024 - 12.2024
Manager
The Veggie Bin
06.2023 - 12.2024
Barista
Big Kick Coffee
04.2023 - 08.2024
Executive Marketing Director
Students For Support
01.2023 - 12.2023
Peer Counselor
Students 4 Support
08.2022 - 01.2023
Team Member
Republic Ice Cream
03.2021 - 12.2021
Server
Jules Salty Grub and Island Pub
04.2016 - 09.2020
- Certified Suicide Interventionist (ASIST)
- Crisis Identification and Prevention Training
Bachelor of Science - Psychology
College of Charleston
High School Diploma -
Woodlawn School
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