Emma Snodgrass
Charlotte,NC
Summary
A highly skilled and knowledgeable professional with a proven track record as a dedicated leader and problem solver. With two years of experience, adept at driving company objectives and enhancing operational efficiency. Detail-oriented with expertise in coordinating projects, programs, and process improvements to support organizational success.
Overview
4
4
years of professional experience
Work History
Project Manager
Townsquare Interactive
01.2025 - Current
- Take over post-sale and onboard all new clients
- Direct the production team to produce work in line with the client’s business and strategy
- Work with the Customer Success team to facilitate a seamless transfer once the account is active
- Determine how to quickly meet clients’ needs while efficiently communicating with a full pipeline of new business primarily on the phone
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Identified plans and resources required to meet project goals and objectives
- Manage a pipeline of approximately 60 clients consistently
Inside Sales Representative
Townsquare Interactive
07.2023 - 01.2025
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Completed a minimum of 50 outbound dials per day
- Engaged with prospective clients via cold calls and virtual meetings to identify and capitalize on sales opportunities
- Delivered compelling product demonstrations, effectively showcasing key features and benefits to drive customer interest
- Negotiated prices and terms of sales with potential customers to reach a mutually beneficial agreement.
- Used CRM software to maintain detailed contact logs and account records
Office Administrator
Spartina Services LLC
04.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments using Quickbooks software
Front Desk Coordinator
The Old Town Bluffton Inn
05.2021 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Managed room assignments while coordinating with other hotel departments
- Maintained cleanliness and organization of the hotel lobby, kitchen, and common areas through daily upkeep and sanitation
- Prepared and arranged guest rooms prior to arrival to ensure a welcoming and comfortable experience.
Education
Bachelor of Science - Biology
Clemson University
Clemson, SC05-2023
Timeline
Project Manager
Townsquare Interactive
01.2025 - Current
Inside Sales Representative
Townsquare Interactive
07.2023 - 01.2025
Office Administrator
Spartina Services LLC
04.2022 - 08.2022
Front Desk Coordinator
The Old Town Bluffton Inn
05.2021 - 08.2022
Bachelor of Science - Biology
Clemson University
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