Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Emma Rushing

Emma Rushing

Charlotte

Summary

Dynamic professional with extensive experience in office administration and customer service, notably at The Law Offices of Ben A. Cox, P.L.L.C. Proven ability to enhance operational efficiency through effective scheduling and file management. Strong communicator with a talent for multitasking, ensuring exceptional client relations and service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Secretary

The Law Offices of Ben A. Cox, P.L.L.C.
09.2024 - Current
  • Proficient in using microsoft and excel for scheduling and data storage.
  • Managed scheduling for attorneys, ensuring efficient use of time and resources.
  • Drafted legal documents and correspondence, maintaining accuracy and compliance with legal standards.
  • Organized case files and maintained document management systems for easy retrieval and reference.
  • Coordinated communication between clients and legal staff, enhancing client relations and service delivery.


Server/Bartender

BJ's Restaurant & Brewhouse
10.2023 - Current

-Collaborated with staff to ensure guest satisfaction.

-Fast paced environment, that demanded a high level of focus and responsibility.

-Profound communication skills with management and customers, that demonstrates a strong costumer service quality.

Server

Hickory Tavern
05.2021 - 10.2023
  • Delivered exceptional customer service in high-pressure environment, enhancing guest satisfaction and loyalty.
  • Coordinated food and beverage orders, ensuring timely delivery and accuracy for optimal dining experiences.
  • Trained and mentored new team members on operational procedures and service standards, fostering team performance.
  • Managed inventory levels effectively, minimizing waste and ensuring stock availability during peak hours.

Front Desk Receptionist

Enterprise Fitness
05.2021 - 04.2022
  • Managed front desk operations, ensuring smooth guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling for personal trainers and clients efficiently.
  • Maintained accurate records of memberships and transactions using CRM software.

Manager

Aquatech
04.2019 - 09.2020
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Developed and implemented strategic plans to achieve organizational goals and improve service delivery.
  • Mentored junior staff, supporting professional growth and enhancing team performance.


Education

Bachelor of Science - Psychology

University of North Carolina At Charlotte
Charlotte, NC
12-2025

High School Diploma -

Central Academy of Technology And Arts
Monroe, NC
05-2021

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Microsoft and Excel
  • File management
  • Appointment scheduling
  • Task prioritization
  • Filing experience
  • Multitasking and time management

Certification

Social and Behavioral Research (IRB), CITI Program, issued July 2024-Expires July 2028.

Timeline

Secretary

The Law Offices of Ben A. Cox, P.L.L.C.
09.2024 - Current

Server/Bartender

BJ's Restaurant & Brewhouse
10.2023 - Current

Server

Hickory Tavern
05.2021 - 10.2023

Front Desk Receptionist

Enterprise Fitness
05.2021 - 04.2022

Manager

Aquatech
04.2019 - 09.2020

Bachelor of Science - Psychology

University of North Carolina At Charlotte

High School Diploma -

Central Academy of Technology And Arts
Emma Rushing