Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Emma Rowe

Wilmington

Summary

I bring a strong combination of compassion, adaptability, and professionalism developed through experience supporting children with disabilities and working in fast-paced customer service environments. As a direct support professional, I demonstrate patience, empathy, and clear communication while providing individualized care, following structured plans, and ensuring a safe, supportive, and inclusive environment for children with diverse needs. This role has strengthened my ability to manage behaviors calmly, work collaboratively with supervisors and families, and remain attentive to detail while prioritizing each child’s well-being. As a waitress, I have developed excellent time management, multitasking, and customer service skills, thriving under pressure while maintaining a positive attitude and strong work ethic. I am highly reliable, quick to learn, and effective at balancing responsibilities, making me well-equipped to handle both caregiving and service-oriented roles with consistency, respect, and care.

Overview

4
4
years of professional experience

Work History

Waitress

Junction 421
Wilmington
07.2025 - 01.2026
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted in training new waitstaff on restaurant protocols.
  • Handled cash and processed payments efficiently at the register.
  • Collaborated with team members to ensure smooth service flow.
  • Resolved customer complaints promptly and professionally.
  • Developed positive relationships with regular customers through friendly conversation.

Direct Support Professional

Abound Health
Wilmington
04.2025 - 09.2025
  • Assisted individuals with daily living activities and personal care needs.
  • Documented client progress and reported changes to supervisors regularly.
  • Implemented recreational activities to promote social interaction and engagement.
  • Maintained a safe environment by following health and safety protocols.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Followed care plan and directions to administer medications.

Waitress

Olive Garden Restaurant
Monroe
01.2023 - 06.2025
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Assistant Manager

Papa John's Pizza
Charlotte
10.2021 - 06.2023
  • Trained new team members on procedures and customer service best practices.
  • Handled customer inquiries and resolved complaints to ensure satisfaction.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Created reports on sales trends, inventory levels, and financial data.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Associate of Science - Psychology

University of North Carolina At Wilmington
Wilmington, North Carolina, NC
05-2026

Skills

  • Customer service
  • Team collaboration
  • Client documentation
  • Behavior monitoring
  • Employee training
  • Problem resolution
  • Psychological assessment
  • Cultural awareness
  • Social skills development
  • First aid and safety
  • Care delivery
  • Community activities
  • Behavioral support
  • Case management
  • Positive reinforcement
  • Behavior redirection
  • Case management experience

References

References available upon request.

Timeline

Waitress

Junction 421
07.2025 - 01.2026

Direct Support Professional

Abound Health
04.2025 - 09.2025

Waitress

Olive Garden Restaurant
01.2023 - 06.2025

Assistant Manager

Papa John's Pizza
10.2021 - 06.2023

Associate of Science - Psychology

University of North Carolina At Wilmington
Emma Rowe