Emma Marshall
Kernersville
Summary
Enthusiastic and reliable candidate takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Server, Shift Supervisor, and Assistant Manager
Mad Greek Grill
09.2017 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
Education
Master of Arts - Speech-Language Pathology
University of North Carolina At Greensboro
Greensboro, NC05.2024
Bachelor of Science - Speech-Language Pathology And Audiology
University of North Carolina At Greensboro
Greensboro, NC12.2021
Skills
- Customer Relations and Customer Service
- Time Management
- Shift Coverage
- Fast Learner
- Strong Communication
- Conflict Resolution
Timeline
Server, Shift Supervisor, and Assistant Manager
Mad Greek Grill
09.2017 - 08.2023
Master of Arts - Speech-Language Pathology
University of North Carolina At Greensboro
Bachelor of Science - Speech-Language Pathology And Audiology
University of North Carolina At Greensboro
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