Emma Lunsford
Calabash
Summary
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
CSR/Server/Cashier
Christopher's Pizza
05.2025 - Current
- Assisted customers with inquiries and order placements, in person and over the phone.
- Resolved complaints efficiently, ensuring prompt service recovery and customer loyalty.
- Maintained accurate records of transactions using POS system.
- Collaborative communication with kitchen staff to ensure timely and accurate order fulfillment.
Shift Lead/CSR
Neo Tobacco
12.2024 - 05.2025
- Supervised daily operations, ensuring compliance with company policies and safety standards.
- Trained new team members on operational procedures and best practices.
- Monitored inventory levels, facilitating timely replenishment of supplies by unboxing orders and taking truck/mail orders
Shift Lead/CSR
Domino's Pizza
12.2019 - 08.2023
Education
High School Diploma -
Wakefield High School
Raleigh, NCNo Degree - Social Studies Education
UNC Asheville
Asheville, NCSkills
- Customer service and foundational sales knowledge
- Active listening and following direction
- Critical thinking and problem solving
- Naturally affable and outgoing
- Relationship building and maintaining rapport
- Handling complaints with professionalism and conflict resolution
Timeline
CSR/Server/Cashier
Christopher's Pizza
05.2025 - Current
Shift Lead/CSR
Neo Tobacco
12.2024 - 05.2025
Shift Lead/CSR
Domino's Pizza
12.2019 - 08.2023
High School Diploma -
Wakefield High School
No Degree - Social Studies Education
UNC Asheville