Emma Landis
Wilmington
Summary
Detail-oriented Receptionist with 2 years of experience in managing patient intakes and appointment scheduling in medical and salon environments. Expertise in EMA, Vagarro, and Square systems supports accurate data management and efficient customer service. Maintains organized workspaces to enhance operational flow and client satisfaction.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
Cape Fear Retinal Associates
Wilmington
11.2022 - 11.2023
- Greeted and checked in patients, ensuring accurate updates to patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments.
- Scheduled patient appointments for 4 surgeons, verifying accuracy of appointment times with providers.
- Utilized EMA scheduling system to manage appointments efficiently.
- Maintained a calm, composed demeanor when engaging with patients while handling an intake of 50+ patients per day
- Answered incoming calls, addressing inquiries from patients and coordinating with other medical offices.
- Processed referrals for specialist care when requested by physicians or patients.
- Entered insurance, demographics and health history into patient database.
- Organized waiting room to create a welcoming and orderly environment for patients.
Hair Salon Assistant
Dalisay Hair Salon
Wilmington
01.2021 - 11.2022
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Proficient with booking system Vagarro and Square.
- Set up stations for stylists before their appointments with clients.
- Ordered materials, supplies, or equipment needed for providing services.
- Followed safety protocols while performing tasks in the salon.
- Prepared color formulas based on stylist instructions.
- Kept work area organized and free of clutter to promote safety and efficiency.
- Maintained accurate records of customer visits, documenting services performed and products purchased to enhance client experience.
- Processed payments and scheduled appointments while managing patron flow to ensure efficient salon operations.
- Provided assistance to other staff members during busy times.
- Trained and supervised hairstylists and assistants, fostering a collaborative environment and supporting skill development.
Education
High School Diploma -
Emsley A. Laney High School
Wilmington, NCSkills
- Patient management
- Appointment Scheduling
- Patient Records Management
- Customer Service
- Computer Literacy
- Time Management
- Multitasking
- Communication Skills
Timeline
Medical Receptionist
Cape Fear Retinal Associates
11.2022 - 11.2023
Hair Salon Assistant
Dalisay Hair Salon
01.2021 - 11.2022
High School Diploma -
Emsley A. Laney High School