Emma Killough
Monroe
Summary
Compassionate psychology student with strong interpersonal and communication skills honed in educational and high-pressure service settings. Experience working with diverse populations, including children and individuals in high-stress situations. Pursuing hands-on opportunities in clinical mental health and counseling to enhance client interaction, behavioral support, and intervention strategies.
Overview
5
5
years of professional experience
Work History
Admissions Tour Guide
University of North Carolina Wilmington
08.2025 - Current
- Conducted engaging campus tours for prospective students and families.
- Provided detailed information about academic programs and campus resources.
- Welcomed guests and provided information, creating a positive first impression.
- Assisted in organizing admissions events and open houses for visitors.
After School Counselor
Union Academy Charter School
09.2021 - Current
- Collaborated with counselors to supervise 100+ children in grades K-8, fostered relationships with children, engaged with parents, resolved conflicts, and managed unexpected situations to create a fun and safe environment.
- Planned and implemented engaging educational programs and recreational activities.
- Supervised after-school activities for students in a safe environment.
- Collaborated with teachers to support students’ academic and social needs.
Desk Receptionist
University of North Carolina Wilmington
08.2024 - 05.2025
- Checked One Cards for resident entry, utilized StarRez database for resident assistance, answered desk phone, addressed resident and visitor inquiries, and collaborated with Resident Assistants to resolve conflicts effectively.
- Greeted visitors and students, delivering accurate information and assistance to enhance their experience.
- Managed incoming calls, directing inquiries to relevant departments to ensure efficient communication.
- Scheduled appointments for faculty and staff, coordinating availability.
Retail Merchandise Associate
Marshalls
05.2024 - 08.2024
- Assisted customers with product inquiries and provided exceptional service.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Assisted customers by answering questions, stocked sales floor with new merchandise, maintained cleanliness and organization of sales floor, addressed phone inquiries regarding department, and collaborated with Associates to enhance shopping experience.
- Stocked shelves efficiently while ensuring proper product placement and rotation.
Education
B.A. - Psychology, Assistance Dog Training
University of North Carolina At Wilmington
Wilmington, NC05-2027
HIGH SCHOOL DIPLOMA -
UNION ACADEMY HIGH SCHOOL
Monroe, NC06-2023
Skills
- Information presentation
- Public speaking
- Customer service
- Team collaboration
- Problem solving
- Critical thinking
- Conflict resolution
- Excellent communication
Timeline
Admissions Tour Guide
University of North Carolina Wilmington
08.2025 - Current
Desk Receptionist
University of North Carolina Wilmington
08.2024 - 05.2025
Retail Merchandise Associate
Marshalls
05.2024 - 08.2024
After School Counselor
Union Academy Charter School
09.2021 - Current
B.A. - Psychology, Assistance Dog Training
University of North Carolina At Wilmington
HIGH SCHOOL DIPLOMA -
UNION ACADEMY HIGH SCHOOL