Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Hales

Jacksonville

Summary

Leveraged strong work ethic and point of sale expertise to streamline operations and improve service delivery. Recognized for outstanding relationship management and driving significant improvements in team efficiency and customer engagement.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

Work History

Server

Hwy 55 Burgers Shakes & Fries
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Associate

Lowes Home Improvment
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.

Team Lead

Academy Sports + Outdoors
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

High School Diploma -

East Columbus High School
Lake Waccamaw, NC
06.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Team collaboration
  • Service prioritization
  • Order accuracy
  • Supply restocking
  • Point of sale operation
  • Relationship management
  • Item promotion
  • Ordering procedures

Timeline

Server

Hwy 55 Burgers Shakes & Fries

Customer Service Associate

Lowes Home Improvment

Team Lead

Academy Sports + Outdoors

High School Diploma -

East Columbus High School

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Emma Hales