Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Farmer

Walnut Cove

Summary

Dynamic customer service professional with a proven track record at Allegacy FCU, excelling in complaint resolution and product promotion. Recognized for building strong relationships and enhancing customer satisfaction through effective communication and high-energy service. Skilled in training staff and maintaining organized operations, ensuring a positive experience for all clients.

Overview

7
7
years of professional experience

Work History

Customer Service Assistant

Allegacy FCU
10.2022 - Current
  • Utilized problem-solving skills to address customer queries and complaints.
  • Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
  • Collaborated with other departments to guarantee customer satisfaction.
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Analyzed customer feedback to identify areas for improvement.
  • Maintained clean and organized work environment to maintain customer safety.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Deli Clerk

Food Lion
04.2022 - 10.2022
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Crew Trainer

McDonald's
01.2018 - 01.2022
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.

Education

High School Diploma -

North Stokes High School
Danbury, NC
06-2021

Skills

  • Complaint resolution
  • Staff education and training
  • Cash handling
  • Documentation and reporting
  • Customer consultation
  • Product promotion
  • Microsoft office
  • Account updating
  • Organizational skills
  • Transaction processing
  • Time management abilities
  • High-energy attitude
  • Team collaboration
  • Calm under pressure

Timeline

Customer Service Assistant

Allegacy FCU
10.2022 - Current

Deli Clerk

Food Lion
04.2022 - 10.2022

Crew Trainer

McDonald's
01.2018 - 01.2022

High School Diploma -

North Stokes High School

Similar Profiles

CREATE PROFILE
Emma Farmer