Emma Elliot
Mint Hill
Summary
Creative individual with a versatile background in hospitality and camp leadership. Known for strong attention to detail and effective communication, dedicated to enhancing customer satisfaction and fostering teamwork. Strong drive to continue to foster skills, expand expertise, and engage with creative opportunities.
Overview
5
5
years of professional experience
Work History
Waitress
Dunwellz Custom Kitchen and Pourhouse
Mint Hill
03.2021 - Current
- Provided exceptional customer service in a fast-paced restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Resolved customer inquiries and issues efficiently, boosting overall satisfaction.
- Prepared beverage orders, following recipes and maintaining consistency in quality.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers and provided recommendations, contributing to increased sales.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers during meal service to confirm satisfaction and address needs.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Organized take-out orders efficiently according to customer requests.
- Cleared and cleaned tables promptly during busy shifts.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Participated in team meetings to discuss new menu items or changes in policy.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Camp Counselor
Kesem
Cullowhee
01.2023 - 04.2025
- Supervised camper activities ensuring safety and engagement throughout sessions.
- Organized daily schedules and logistics for group activities and events.
- Led team-building exercises to enhance cooperation and friendship among campers, fostering a supportive community.
- Facilitated personal development discussions to promote emotional well-being and resilience among campers.
- Collaborated with staff to create inclusive environments for diverse participants.
- Trained new counselors in best practices for camper interaction and safety protocols.
- Monitored camper health and wellness, promptly addressing concerns to ensure safety and well-being.
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Guided and supported campers to maintain safety in various outdoor settings.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
Education
Bachelor of Science - Integrated Health Sciences
Western Carolina University
Cullowhee, NC05-2025
Post-Degree Certificate - Cytotechnology
CPCC
Charlotte, NC03-2026
Skills
- Service prioritization
- Attention to detail
- Effective communication
- Team collaboration
- Stress management
- Problem resolution
- Time management
- Procedural adherence
- Documentation and reporting
- Training and mentoring
- Youth mentorship
- Creative and energetic
- Child development
- Positive role modeling
- Life skills development
- Verbal and written communication
References
Professional: Jimmy Toler (Restaurant Owner)
- Phone Number: (704) 545-1505
- Email: minthill@dunwellz.com
Personal: Patrick Hensley (Manager)
- Phone Number: (704) 681-3157
- Email: phensley30@gmail.com
Personal: Sanjay Munavalli (Manager)
- Phone Number: (704) 564-3791
- Email: sanjaymunavalli@yahoo.com
Personal: Chantel Mayton (Family Friend)
- Phone Number: (336) 713-9330
- Email: chantel.mayton@advocatehealth.org
Educational: Kim Kaylor (Instructor)
- Phone Number: (704) 330-6283
- Email: kimberley.kaylor@cpcc.edu
Educational: Danielle Hensley (Instructor)
- Phone Number: (704) 330-6383
- Email: Danielle.Hensley@cpcc.edu
Timeline
Camp Counselor
Kesem
01.2023 - 04.2025
Waitress
Dunwellz Custom Kitchen and Pourhouse
03.2021 - Current
Bachelor of Science - Integrated Health Sciences
Western Carolina University
Post-Degree Certificate - Cytotechnology
CPCC