Summary
Overview
Work History
Education
Skills
References
Timeline
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Emma Curtis

Ramseur

Summary

Dynamic and detail-oriented professional with a proven track record at North Carolina Farm Bureau Insurance, excelling in customer service and conflict resolution. Adept at data entry and fostering positive client relations, I thrive in collaborative environments, consistently enhancing operational efficiency and achieving outstanding results in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Order Entry Representative

AMNS Calvert
Calvert
09.2024 - 05.2025
  • Triaged incoming emails to designated personnel for swift resolution.
  • Entered critical details from customer purchase orders to enhance workflow efficiency.
  • Collaborated with team members to verify accuracy in processing orders.

Licensed Customer Service Representative

North Carolina Farm Bureau Insurance
Randleman
11.2016 - 06.2024
  • Trained employees to enhance overall operational efficiency.
  • Maintained inventory levels and ordered supplies to ensure resource availability.
  • Successfully deescalated customer complaints, fostering positive client relations.
  • Mastered various operating systems for effective policyholder service.
  • Validated employee timesheets to support human resources with efficient timesheet processing.
  • Managed office checking account to maintain financial oversight.
  • Sustained a working knowledge of company products, underwriting, and operational procedures.

Manager on Duty

Mattress Firm
Greensboro
05.2016 - 11.2016
  • Managed presentation of sales floor.
  • Fostered customer relationships.
  • Gathered personal and financial information from clients.
  • Supported the company through retail sales.

Education

Bachelor of Arts - Spanish

Campbell University
Buies Creek, NC
05-2016

Skills

  • Data entry
  • Customer service
  • Order verification
  • Email triage
  • Team collaboration
  • Conflict resolution
  • Employee training
  • Attention to detail
  • Effective communication
  • Problem solving
  • Active listening
  • Organizational skills
  • Time management abilities
  • Payment collection
  • Record keeping
  • Critical thinking
  • Teamwork
  • Continuous improvement
  • Cash handling
  • Computer literacy

References

References available upon request.

Timeline

Order Entry Representative

AMNS Calvert
09.2024 - 05.2025

Licensed Customer Service Representative

North Carolina Farm Bureau Insurance
11.2016 - 06.2024

Manager on Duty

Mattress Firm
05.2016 - 11.2016

Bachelor of Arts - Spanish

Campbell University

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Emma Curtis