Emma Auchterlonie
Davidson,NC
Overview
5
5
years of professional experience
Work History
Hostess
Twigs
Blowing Rock, North Carolina
05.2025 - Current
- Greeted and seated guests efficiently while managing waitlists and reservations to ensure smooth front-of-house operations.
- Handled approximately 60 callbacks per day to customers for reservation confirmations and waitlist updates.
- Managed nightly tip distribution and ensured accurate tip-outs for support staff.
Sales Associate
Cabin Fever
Blowing Rock, North Carolina
05.2025 - Current
- Opened and closed the store independently, including managing the cash drawer and reconciling end-of-day totals.
- Provided personalized customer service by assisting guests in locating items and making purchase decisions.
- Maintained inventory by restocking merchandise and organizing displays.
- Created seasonal visual merchandising setups to reflect current promotions and themes.
Server
First Watch
06.2024 - 08.2024
- Greeted and served guests in a fast-paced breakfast environment, providing friendly and attentive service.
- Accurately took and entered customer orders into the POS system, often from memory, to ensure prompt and correct delivery.
- Collaborated with kitchen and front-of-house staff to ensure smooth operations during peak hours.
Camp Counselor
Camp Merri-Mac
Black Mountain, North Carolina
06.2022 - 08.2022
- Supervised and cared for the youngest cabin on campus, ensuring camper safety, engagement, and emotional well-being.
- Created and led age-appropriate activities to promote teamwork, creativity, and fun.
- Addressed behavioral issues and supported homesick campers with empathy and patience.
- Served as a positive role model, returning as a counselor after growing up attending the same camp.
Cashier/Host
Sabor Latin Street Grill
01.2021 - 08.2022
- Greeted customers, prepared and served food, managed order pickups, and ensured timely delivery of to-go and third-party delivery orders.
- Worked in a bilingual team environment, developing basic Spanish skills to communicate with non-English-speaking coworkers and ensure smooth operations.
- Maintained a clean and welcoming front-of-house environment while providing excellent customer service in a fast-paced setting.
Education
Bachelor of Science - Psychology With A Concentration in Human Services
Appalachian State University
Boone, NC05-2027
Bachelor of Science - Psychology
University of Arkansas
Fayetteville, AR05.2024
High School Degree -
Hough High School
Davidson, NC06.2022
Skills
- Conflict resolution
- Customer service
- Time management
- Team collaboration
- Product knowledge
- Adaptability
Affiliations
- Pi Beta Phi Alumni
- Daughters of the American Revolution
Timeline
Hostess
Twigs
05.2025 - Current
Sales Associate
Cabin Fever
05.2025 - Current
Server
First Watch
06.2024 - 08.2024
Camp Counselor
Camp Merri-Mac
06.2022 - 08.2022
Cashier/Host
Sabor Latin Street Grill
01.2021 - 08.2022
Bachelor of Science - Psychology With A Concentration in Human Services
Appalachian State University
Bachelor of Science - Psychology
University of Arkansas
High School Degree -
Hough High School
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