Emma Anderson
Arden
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server, To-go Server, Host, Service Professional
Longhorn Steakhouse
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Store Associate
French Broad Adventures
06.2021 - 09.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Completed closing and opening the store
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
High School Diploma -
AC Reynolds High School
Asheville, NC06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server, To-go Server, Host, Service Professional
Longhorn Steakhouse
12.2023 - Current
Store Associate
French Broad Adventures
06.2021 - 09.2023
High School Diploma -
AC Reynolds High School
Similar Profiles
Erica MorinErica Morin
Certified Trainer/ Server at Longhorn SteakhouseCertified Trainer/ Server at Longhorn Steakhouse
Matthew WagarMatthew Wagar
Kitchen Manager at Longhorn SteakhouseKitchen Manager at Longhorn Steakhouse
Stefanie EmeryStefanie Emery
Restaurant Manager at Longhorn SteakhouseRestaurant Manager at Longhorn Steakhouse
Christopher PritchardChristopher Pritchard
Server/Bartender at Longhorn SteakhouseServer/Bartender at Longhorn Steakhouse
Emily PeekEmily Peek
Server/Hostess at Longhorn SteakhouseServer/Hostess at Longhorn Steakhouse