Emily "Gracie" Gardner
Stokesdale
Summary
Dynamic professional with a proven track record at Walt Disney World Resort, excelling in customer service and cash handling. Adept at fostering team collaboration and enhancing guest satisfaction through effective communication. Recognized for maintaining a positive environment and achieving sales goals while ensuring safety protocols.
Overview
7
7
years of professional experience
Work History
Disney College Program Intern
Walt Disney World Resort
Orlando
09.2024 - 05.2025
- Demonstrated knowledge of products through effective selling techniques in order to meet team sales goals.
- Provided exceptional customer service to guests while ensuring safety protocols were met.
- Performed cashier duties such as ringing up sales, processing payments, and counting money.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Maintained a positive attitude and professional demeanor at all times.
- Organized merchandise displays in retail stores to ensure optimal presentation.
Guest Care Team
Jade Salon
Greensboro
08.2021 - 08.2024
- Responsible for opening and closing the salon, including counting the cash drawer.
- Coordinating with guests to book their appointments.
- Coordinating with a team of stylists to make sure their appointment book is correct.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Camp Direcotr
Carolina Cross
Charlotte
05.2018 - 07.2021
- Ensured that all camper files were properly completed with medical forms, emergency contacts information and other important documents prior to their arrival at camp.
- Created a safe environment by monitoring all activities throughout the day to ensure proper supervision of campers.
- Resolved conflicts between staff members or between staff members and campers in a timely manner.
- Maintained an accurate amount of cash, expenditures, mileage, and donations related to camp, and reported weekly funds and expenditures to administration.
Education
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
Charlotte, NC05-2021
Skills
- Customer service
- Cash handling
- Team collaboration
- Appointment scheduling
- Effective communication
- Professional demeanor
Timeline
Disney College Program Intern
Walt Disney World Resort
09.2024 - 05.2025
Guest Care Team
Jade Salon
08.2021 - 08.2024
Camp Direcotr
Carolina Cross
05.2018 - 07.2021
Bachelor of Science - Health Administration
University of North Carolina At Charlotte
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