Emily Wiseman
Cary,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Community Manager
Ginkgo Residential
11.2021 - Current
- Prepare financial reports to help property owners and investors understand how each building has performed in terms of expense ratios and profit
- Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
- Prepare expense reports using receipts submitted by maintenance workers, building managers, and owners
- Analyze financial performance of a rental company with 200+ units
- Collect security deposits and make deductions in event of serious policy violations, such as extensive cabin damage
- Collected rent payments, issued receipts to tenants, and recorded each payment in Buildium software
- Followed up with tenants by phone and certified letter if rent payments were 10+ days late, and started eviction proceedings after 60 days of nonpayment
- Issue warnings for policy violations, such as noise complaints or damage to building common areas
Assistant Store Manager
Loris' Gifts
03.2017 - 12.2021
- Coordinate with the store manager to oversee all aspects of store operations, including inventory management, sales forecasting, staff scheduling, and customer service related issues
- Manage all daily functions of retail operations with the store manager, including visual merchandising for new products, inventory forecasting, and sales reporting
- Collaborate with department managers and sales associates to implement product displays and improve visual merchandising
Community Manager
Carlisle Residential
11.2017 - 11.2021
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Maximized rental income while minimizing expenses through effective planning and control.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Assistant Property Manager
Carlisle Residential
01.2016 - 11.2021
- Collect and record rent payments in AppFolio property management software
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Bachelor of Arts - Criminal Justice
Winston Salem State University
Winston Salem, NC12.2018
Skills
- Collections
- Communication and tenant relations
- Yardi and Onesite
- Financial budgeting and reporting
- Tenant and eviction laws
Accomplishments
Ginkgo Property Manager of the Year 2023
Going the Extra Mile Award 2024
Leadership Lyceum Graduate 2024
Affiliations
- Triangle Apartment Association Government Affairs Committee
Timeline
Community Manager
Ginkgo Residential
11.2021 - Current
Community Manager
Carlisle Residential
11.2017 - 11.2021
Assistant Store Manager
Loris' Gifts
03.2017 - 12.2021
Assistant Property Manager
Carlisle Residential
01.2016 - 11.2021
Bachelor of Arts - Criminal Justice
Winston Salem State University
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