Emily Talbert
Apex,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Global Delivery Program Manager - Technical
Red Hat
01.2021 - Current
- Create programs and lead strategic initiatives within Red Hat's industry leading, enterprise-level, technical training department to support Red Hat Training's global instructor stakeholder group composed of 600 active instructors.
- Increased stakeholder cross-functional team collaboration satisfaction by 12% year over year due to strategic programs designed to drive consistency and collaboration across global regions.
- Led multi-year project from start to finish to select and fully implement new virtual training web conferencing platform that impacts thousands of enterprise level customers. This included working with cross-functional organizations and teams through executing on Gartner Research, leading RFPs, Procurement, Legal, and Compliance processes as well as vendor management, global enablement and adoption programs, and technical integrations.
- Collaborated with our IT Applications team to build wiki application for Red Hat Training's instructor stakeholder group in order to increase the overall quality of courses and instructor-led training. Oversaw entire product deployments from vision and creation to rollout and delivery.
Global Program Manager - Technical
Red Hat
02.2020 - 12.2021
- Deployed and streamlined customer and partner global training scheduling and resource management processes, resulting in a 50% increase in total global technical training deliveries using the same number of instructor resources that were adopted by Red Hat's internal training organization.
- Engaged with stakeholder groups such as global customers, partners, and constituent groups to create positive, trusting, and professional relationships.
- Met tight deadlines to satisfy client demands and project timelines.
- Devised tools and benchmarks to improve team performance and monitor production.
Associate Global Program Manager - Technical
Red Hat
06.2019 - 02.2020
- Collaborated with regional advocates and representatives, internal business units, subject matter experts, and Global Enablement teams to ensure maximum effectiveness and efficiency of Red Hat's Technical Instructor-Led Training Program.
- Collaborated cross-functionally to develop, build, and maintain global Technical Enablement services.
- Created a culture of continuous improvement for the program content, as well as backend processes. Provided comprehensive management reporting and escalation management.
Marketing and Project Consultant
Self-employed
07.2018 - 06.2019
- Analyzed online website and marketing strategies and suggesting solutions to increase ROI
- Created custom website copy as part of a larger SEO and Paid Search online marketing strategy
- Transcribed financial podcasts and translating podcast audio into workable web copy
Project Manager
Sokal Media Group
01.2018 - 07.2018
- Led the planning, facilitation, and development of a project management application for the company to use internally.
- Worked with vendor and Sokal's IT development team to integrate inventory management software from third party data provider with Sokal's customer website platform.
- Directed Kia's corporate Automotive Digital Program analytics reporting and data initiatives and correspondence to maintain program compliance and participation.
Website Operations Specialist
Sokal Media Group
08.2017 - 12.2017
- Built brand awareness through site success, site conversion, and client relations
- Provided solutions to clients regarding website data inconsistencies
- Coordinated between third party data providers and internal programmers to work out where data inconsistencies on client websites were coming from and how to resolve
- Mastered the use of a Content Management System to provide regular maintenance and updates for our clients' websites
Account Coordinator
Sokal Media Group
08.2015 - 07.2017
- Trained and on-boarded all incoming Account Coordinators.
- Coordinated client projects, deliverables, and tasks that included client feedback, reviews, and approvals for over 15 clients including our two top paying clients spending 15k-30k a month on our advertising services.
- Managed the delivery process of ad creation in various mediums, including digital and traditional.
- Ensured that all advertisements met Federal and State Consumer Affair Laws, as well as corporate compliance guidelines.
Marketing Assistant
Yay! Local Inc
07.2014 - 07.2015
- Increased Yay! Local's annual gross sales by over 25k for year 2015.
- Conceptualized and launched local event promotion and sponsorship marketing campaigns for the Downtown Raleigh Alliance, North Hills Mall, and Hillsborough Street Community Service Corporation.
- Implemented and evolved high-impact strategies to target new business opportunities and new markets.
- Established and maintained strong and long lasting relationships through meaningful partnerships and effective delivery of products and services.
- Provided advanced marketing knowledge and advice for local businesses that wanted greater return on their advertising investment.
Education
Bachelor of Arts - English
North Carolina State University
Raleigh, NC01.2013
Skills
- Complex problem resolution
- Sales and marketing
- Meticulous attention to detail
- Excellent written and oral communication skills
- Project management and coordination
- Strategic planning and improving procedures
- Defining project objectives and scopes
- Managing deliverables from inception to completion
Accomplishments
- CY19 Top Gun Award award for executing exemplary and impactful global initiatives for our global enablement programs that directly support Red Hat's partner stakeholder group.
- Received Sokal Media Group's first ever Employee of the Month Award out of over 100 employees.
- Mentor We Learned The Most From award issued by Read to L.E.A.D (Learn. Engage. Ask. Do). Awarded this certificate for suggesting and implementing effective improvements to a literary program that incorporates critical thinking, higher education initiatives and mentoring with the Boys and Girls Club of Wake County.
Timeline
Global Delivery Program Manager - Technical
Red Hat
01.2021 - Current
Global Program Manager - Technical
Red Hat
02.2020 - 12.2021
Associate Global Program Manager - Technical
Red Hat
06.2019 - 02.2020
Marketing and Project Consultant
Self-employed
07.2018 - 06.2019
Project Manager
Sokal Media Group
01.2018 - 07.2018
Website Operations Specialist
Sokal Media Group
08.2017 - 12.2017
Account Coordinator
Sokal Media Group
08.2015 - 07.2017
Marketing Assistant
Yay! Local Inc
07.2014 - 07.2015
Bachelor of Arts - English
North Carolina State University
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