Emily Rogers
Franklinton,NC
Summary
Dedicated professional with extensive expertise in leading teams and optimizing operations. Possesses strong leadership, problem-solving, and organizational skills, with a proven track record of mentoring employees to achieve exceptional performance. Committed to fostering a collaborative and positive work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Support Associate
Duke Children's Hospital & Health Center
01.2025 - Current
- Managed time and attendance processes in API system, including daily edits, scheduling updates, clocking requests, and payroll reporting in coordination with team managers.
- Monitored and ensured staff compliance with mandatory training, licensure, and credentialing requirements; tracked certifications and supported bonus payment submissions.
- Oversaw office and operational logistics such as supply procurement, mail handling, locker assignments, badge resolution, and departmental schedule support.
- Delivered regular communication and support to unit leaders, attended staff meetings, and performed compliance audits, budget tracking, and readiness walkthroughs as needed.
Certified Nursing Assistant I / Health Unit Coordinator
Duke Regional Hospital
01.2021 - 02.2025
- Provide compassionate care to CCU patients, coordinating with medical teams to ensure optimal treatment outcomes and patient comfort.
- Meticulously maintain patient records and manage unit logistics, enhancing overall efficiency and accuracy in critical care operations.
- Foster strong interdisciplinary relationships, facilitating seamless communication between healthcare professionals for improved patient care.
- Implement innovative care strategies, contributing to reduced patient recovery times and increased satisfaction rates in the CCU.
Financial Services Professional
Banker’s Life
01.2024 - 06.2024
- Cultivated client relationships, providing tailored financial solutions. Exceeded sales targets and contributed to team success through strategic planning and execution.
- Drove client-centric financial solutions, surpassing sales objectives. Leveraged strategic planning to enhance team performance and deliver measurable results.
- Partnered with clients to craft personalized financial plans. Fostered team synergy through knowledge sharing, leading to substantial improvements in overall performance.
- Anticipated client needs, delivering forward-thinking financial solutions. Spearheaded innovative strategies that propelled team success and set new benchmarks in sales.
Professional Nanny
NY & NC
01.2016 - 04.2022
- Nurtured child development through engaging activities, fostering emotional growth and cognitive skills. Implemented creative learning strategies, enhancing educational outcomes.
- Managed daily schedules efficiently, ensuring timely completion of tasks. Developed and executed age-appropriate curricula, promoting measurable progress in children's abilities.
- Partnered with parents to align care approaches, creating a consistent environment. Coordinated with educators to reinforce learning objectives at home.
- Maintained meticulous records of children's routines, dietary needs, and developmental milestones. Ensured adherence to safety protocols, creating a secure environment.
Front Desk Receptionist / Chiropractic Assistant
RTP Chiropractic
05.2018 - 04.2021
- Coordinated patient scheduling and managed front desk operations, ensuring smooth workflow and positive patient experiences in a fast-paced chiropractic setting.
- Meticulously maintained patient records and insurance information, adhering to strict confidentiality protocols and improving office efficiency.
- Assisted chiropractors during treatments, prepared treatment rooms, and educated patients on post-care instructions, enhancing overall patient care quality.
- Implemented new patient intake system, digitizing records and reducing paperwork, leading to more efficient data management and environmental sustainability.
Patient Care Technician
St. Peter's Hospital - Mother/Baby Unit
08.2016 - 05.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Shift Supervisor
Bruegger’s Bagels
07.2013 - 08.2015
- Streamlined inventory management, minimizing waste and improving profitability. Trained and mentored new hires, fostering a high-performance team culture.
- Coordinated seamlessly with kitchen staff to ensure timely food preparation. Resolved customer concerns promptly, maintaining positive relationships and repeat business.
- Ensured strict adherence to food safety standards, maintaining a spotless health inspection record. Managed cash handling procedures with precision, minimizing discrepancies.
Education
Bachelor’s Degree - Healthcare Administration
North Carolina Central University
Durham, NC07.2025
Associate’s Degree - Applied Science
Hudson Valley Community College
Troy, NY05.2018
Skills
- Team Building
- Strategic Planning
- Data Analysis
- Time Management
- Critical Thinking
- Customer Service
- Healthcare Compliance
- Data Management
- Communication
- Microsoft Office
Certification
- NC Accident and Health Insurance
- NC Life Insurance
- NC Medicare Supplement/Long Term Care Insurance
- Basic Life Support (CPR and AED)
- NC Nurse Aide I
Timeline
Administrative Support Associate
Duke Children's Hospital & Health Center
01.2025 - Current
Financial Services Professional
Banker’s Life
01.2024 - 06.2024
Certified Nursing Assistant I / Health Unit Coordinator
Duke Regional Hospital
01.2021 - 02.2025
Front Desk Receptionist / Chiropractic Assistant
RTP Chiropractic
05.2018 - 04.2021
Patient Care Technician
St. Peter's Hospital - Mother/Baby Unit
08.2016 - 05.2017
Professional Nanny
NY & NC
01.2016 - 04.2022
Shift Supervisor
Bruegger’s Bagels
07.2013 - 08.2015
Associate’s Degree - Applied Science
Hudson Valley Community College
Bachelor’s Degree - Healthcare Administration
North Carolina Central University
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