Emily Rodriguez-Castillo
Wilmington,NC
Summary
Proactive and detail-oriented professional with a background in customer service, equipped to excel in team-oriented environments. Demonstrated ability to enhance team collaboration and efficiently manage time, leading to significant improvements in operational efficiency. Skilled in problem-solving, committed to delivering exceptional work and fostering positive relationships while adapting to changing operational needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Bojangles'
07.2024 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Front Desk Receptionist
Deacon Jones
08.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
Education
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Wilmington, NC06-2026
Associate of Science -
Wayne Community College
Goldsboro, NC05-2022
High School Diploma -
Wayne Early Middle College High School
Goldsboro, NC05-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Listening skills
- Appointment scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Crew Member
Bojangles'
07.2024 - Current
Front Desk Receptionist
Deacon Jones
08.2023 - 01.2024
Bachelor of Science - Computer Science
University of North Carolina At Wilmington
Associate of Science -
Wayne Community College
High School Diploma -
Wayne Early Middle College High School
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