Emily Rivera
Valdese
Summary
Dependable and honest Medical Assistant with over 10 years of Healthcare experience across diverse medical settings. Highly skilled in patient Care, Front Desk operations, medical docume Station, and electronic health records. Currently preparing to recertify as CCMA in 2025 and completing a refresher phlebotomy course in August 2025 to maintain up to date clinical knowledge and skills. Quick learner with strong time management and multi tasking abilities, able to work independently or collaboratively to ensure efficient office workflow and exceptional patient service.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Aspire Psychiatry
Hickory
11.2024 - Current
- Checking patients in and collecting Vitals
- Collecting copays and maintaing cash box
- Updating medical charts and patient information
- Maintaining and updating provider schedules
- Completing referrals, Prior Authorizations, patient forms and needed letters
- Answering patient messages and redirecting messages to appropriate staff
- Ensuring office cleanliness and need supplies stocked.
Certified Ophthalmic Assistant
Graystone Eye
Hickory
10.2022 - 10.2024
- Obtain Cheif complaint
- Update PHI
- Check Vision, visual field, eye pressure, pupils,mobility and dilate as needed
- Refraction
- Order special testing
- Update/refill medications
- Triage/return patient calls
- Scribe
- Setup/assist with minor procedures and injections
Front Desk Receptionist/Medical Assistant
Center For Emotional Health
Hickory
08.2020 - 10.2022
- Check Patients In and Out
- Collect copays and manage money logs
- Update/confirm demographics and insurance
- Scheduling(both new patients and existing for all offices within the company-over 30 locations) as well as maintained of current office schedule
- Data entry
- Answer/triage/route phone calls as necessary
- Collect vital signs/udts
- Setup/ verify telehealth appointment and links
- Maintain office supplies and cleanliness
- Fax and scan documents
- Keep office paperwork stocked and updated
Ecommerce Personal Shopper
Walmart
Morganton
09.2019 - 07.2020
- Started as cashier then moved to e-commerce. The job is to do shopping in designated shopping areas assigned for all orders, help customers find what they are looking for in store, stage the orders by time slots, prep the orders before going out to customer, take orders to customers and ensure they are aware of substations and unavailable items and all is done in timely fashion, answer customers questions by telephone and in person
Medical Assistant
Gardens Medical Group
Palm Beach Gardens
09.2018 - 03.2019
- Greet patients upon entering office, update insurance and personal information, collect payments and copays, and inform back office of patients arrival
- Answer all telephone calls , route to appropriate providers as well as any messages received
- Schedule appointments and reschedule as necessary according to changes in providers schedules
- Inform patients of any office change procedures
- Sort faxes to appropriate providers and send faxes as dictated
- At end of day balance all money's received and maintain cash logs
- Inform providers of patient arrival and help with vitals and health information
Medical Assistant
Family Medical Care
Palm Beach Gardens
01.2016 - 03.2018
- Greet patients upon entering, verify insurances and update personal information as needed , collect payments , schedule appointments
- Answer telephone calls, triage patients, send messages to provider and return messages
- Referrals and prior authorizations for medications, procedures, and specialist as required
- Bring patients back to exam rooms , collect vitals , reasons for visit , update medications and any other medically pertinent information
- Assist provider with procedures done in office as well as filling out any paperwork needed with social security disability, work physicals, and immigration paperwork as well as any injections or blood draws as needed
Medical Assistant
Casey G Boyer, PA
Atlantis
05.2015 - 11.2015
- Answer telephone calls, triage patients and send and return messages from provider
- Referrals and authorizations for procedures and specialist visits
- Bring patients into exam rooms , collect vitals, verify medications, and verify with patients reasons for visits and other pertinent medical information
- Assist provider with patient information, wound care, office medical procedures, lab details, and specialist information as needed
- Aid in the cleanliness and inventory of exam rooms and patient waiting area
Education
Medical Assistant - Health Care Management
Palm Beach State College
Lake Worth, FL05-2015
High School Diploma -
East Burke High School
Connelly Springs, NC08-2006
Skills
- Patient intake
- Medical terminology knowledge
- Emergency procedures
- Anatomy and physiology
- Healthcare software proficiency
- Needs assessments
- Appointment setting
- Medical terminology proficiency
- Immunization administration
- Diagnostic testing assistance
- Reliable transportation
- Prioritizing stat orders
- Reliable team player
- Preparing specimens and samples
- Patient scheduling
- Direct patient care
- Medical supply inventory
- Account management
- Venipuncture and phlebotomy
- Patient assessments
- Medical billing
- Data entry
- Medical terminology
- HIPAA compliance
- Prescription refills
- Professionalism and ethics
- Patient flow management
- Team management and supervision
- Appointment reminders
- Clinical applications
- Clinical operations
- Clinical documentation
- Calm and level-headed under duress
- Completing insurance forms
Timeline
Medical Assistant
Aspire Psychiatry
11.2024 - Current
Certified Ophthalmic Assistant
Graystone Eye
10.2022 - 10.2024
Front Desk Receptionist/Medical Assistant
Center For Emotional Health
08.2020 - 10.2022
Ecommerce Personal Shopper
Walmart
09.2019 - 07.2020
Medical Assistant
Gardens Medical Group
09.2018 - 03.2019
Medical Assistant
Family Medical Care
01.2016 - 03.2018
Medical Assistant
Casey G Boyer, PA
05.2015 - 11.2015
Medical Assistant - Health Care Management
Palm Beach State College
High School Diploma -
East Burke High School