Emily Randall
Erwin
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Daymark Recovery Services
Lillington
02.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated scheduling for meetings and appointments for staff and clients.
- Assisted with data entry and maintained accurate client records in database systems.
- Handled incoming calls, directed inquiries, and facilitated effective communication flow.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Processed invoices for payment using accounting software applications.
Transition Specialist
Johnston County Industries
Erwin
05.2023 - 01.2025
- Coordinated transition plans for individuals with disabilities entering the workforce.
- Developed individualized support strategies to enhance client independence and employment readiness.
- Facilitated workshops on job skills, communication, and workplace etiquette for clients.
- Collaborated with local businesses to identify suitable job placements for clients.
- Maintained accurate records of client progress and service outcomes for reporting purposes.
- Provided guidance counseling services related to career exploration options available after high school graduation.
Client Care Coordinator
Total Life Care
Sanford
05.2022 - 05.2023
- Coordinated client appointments and schedules for optimal service delivery.
- Communicated with clients to address inquiries and resolve concerns effectively.
- Assisted in developing care plans tailored to individual client needs.
- Maintained accurate client records and documentation in compliance with regulations.
- Implemented feedback mechanisms to enhance overall client experience in care services.
- Conducted regular follow-ups with customers to ensure their satisfaction with services.
RBT
Speech Connections
Spring Lake
08.2020 - 05.2022
- Implemented behavior intervention plans for clients with speech and communication challenges.
- Collaborated with speech therapists to support client therapy sessions effectively.
- Tracked client progress and documented behavioral data for ongoing assessments.
- Engaged clients in therapeutic activities to enhance communication skills and social interactions.
- Facilitated communication between families and therapists regarding client needs and progress.
- Ensured a safe and supportive environment during therapy sessions for all clients.
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
Detention Officer
Harnett County Sheriff's Office
Lillington
01.2018 - 08.2020
- Supervised inmate activities within detention facility to maintain safety and order.
- Conducted regular security checks to ensure compliance with safety protocols.
- Managed inmate records and documentation for accurate tracking of individuals.
- Collaborated with law enforcement officers during transport of detainees.
- Responded promptly to incidents, utilizing de-escalation techniques when necessary.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Maintained records of incident reports and daily logs to document inmate activity.
- Fingerprinted and photographed incoming and released inmates.
Education
Criminal Justice
Central Carolina Community College
Sanford, NC 01.2018 - 03.2026
Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NC 08.2023 - 03.2026
Skills
- Client coordination
- Data management
- Communication skills
- Problem solving
- Organizational skills
- Team collaboration
- Critical thinking
- Multi-line telephone system operation
- Patient scheduling
- Client relations
- Insurance eligibility verifications
- Office administration
- Microsoft Word
Certification
- CPR 2026
- First Aid 2026
- DCI/NC Aware 2019
- DOC 2019
References
References available upon request.
Timeline
Administrative Assistant
Daymark Recovery Services
02.2025 - Current
Business Administration And Management
Fayetteville Technical Community College
08.2023 - 03.2026
Transition Specialist
Johnston County Industries
05.2023 - 01.2025
Client Care Coordinator
Total Life Care
05.2022 - 05.2023
RBT
Speech Connections
08.2020 - 05.2022
Detention Officer
Harnett County Sheriff's Office
01.2018 - 08.2020
Criminal Justice
Central Carolina Community College
01.2018 - 03.2026