Emily Propst
Morganton
Summary
I have worked in Mental health/medical for over 3 years and customer service for over 2 years. These experiences have made me motivated and willing to gain abundance of knowledge and experience to further myself into my career. I am a fast learner and am willing to go the extra mile to improve myself for personal and professional gain. I am a team played and can work individually just as well. I also have very strong communication skills and have a great amount of patience.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
McDowell Medical Associates
06.2023 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Delivered excellent patient experiences.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Certified Nursing Assistant
Broughton Hospital
09.2020 - 06.2023
- I have 3+ years working full-time with adults that have significant mental health needs, severe substance uses disorders, and intellectual/developmental disabilities (IDD)
- I have 3+ years of full-time experience of general outreach, engagement, and follow-up with treatment team members. I have documented patient's progress toward discharge goals and reported to treatment team members. I have assisted patients in researching resources in the community for post discharge.
- I have 3+ years of full-time experience with coordinating services such as arranging transportation for appointments as well as taking patients to their appointments.
- I have 3+ years of full-time experience engaging in health promotion activities by making sure the patients participate in substance abuse groups and capacity restoration groups (restore mental health well-being and to enhance their capacity to participate effectively) that re provided by the hospital and reporting their progress to the treatment team.
- I have 3+ years of full-time experience sharing information with the care manager and other members of the care team on the member's circumstances. I report to treatment team members concerning patient's behaviors, concerns, difficulties, and what the patient would like to see happen.
- I have 3+ years of full-time experience assisting with providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services by identifying the patients needs and communicating with the provider that will be referring the patient examples are are groups that offer community reintegration and off campus activities for social interactions, as well as, off campus doctor's appointments.
- I have 3+ years of full-time experience participating in case conferences by attending treatment teams and presenting information that advocates for the patient.
- I have 3+ years of full-time experience in supporting the care manager in assessing and addressing unmet health-related resource needs by reporting any medical issues I have observed such as patient's frequently falling, patients complaining about feelings weak, and anything that I have observed that the patient is not being treated for.
- I have 3+ years of full-time experience collecting/compiling data for reports on patients and being able to chart information regarding their health, such as vitals, and information regarding their behavior, such as progress notes.
- I have 3+ years of full-time experience in a healthcare setting while being in a psychiatric hospital, having worked on a medical unit as well as geriatrics, adult, and adolescence.
- Learning how to use machinery to help assist with moving patients in the bathroom or to bed.
- Properly being able to clean being able to maintain a clean environment for the patients and staff.
- Being able to assist patients with ADLs and help provide care to those who need assistance and to recognize meal plans for the patients and help assist them while eating if needed.
Sales Associate
Sherwin-Williams
06.2018 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
West Caldwell High School
Lenoir, NC06.2018
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Caregiving
- Charting and documentation
Timeline
Patient Care Coordinator
McDowell Medical Associates
06.2023 - Current
Certified Nursing Assistant
Broughton Hospital
09.2020 - 06.2023
Sales Associate
Sherwin-Williams
06.2018 - 09.2020
High School Diploma -
West Caldwell High School
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