Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emily Penland

Burnsville

Summary

Dedicated and compassionate healthcare professional with 3+ years of experience as a Medical Office Specialist and 7+ years of experience as a Certified Nursing Assistant. Skilled in front desk operations, patient care, EMR documentation, and medical billing. Proven ability to deliver both administrative and clinical support in fast-paced environments. Certified in CPR and CNA, with a strong commitment to quality patient service and healthcare compliance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Office Specialist

HCA Healthcare
Asheville
05.2022 - Current
  • Greet and check in 40–60 patients daily; manage appointment scheduling and direct calls and voicemails to appropriate departments
  • Process payments through cash and credit card, enter financial data into electronic systems, and reconcile cash drawer balances daily
  • Maintain patient charts and update electronic medical records (EMR) in compliance with HIPAA standards
  • Facilitate communication for non-English speaking patients using interpreter services
  • Handle administrative duties including scanning, faxing, and printing documents from shared drives; create and manage internal spreadsheets

Patient Care Technician / Health Unit Coordinator

Mission Hospital
Asheville
09.2019 - 05.2022
  • Monitored and recorded vital signs, glucose levels, and other physician-ordered health metrics
  • Assisted patients with daily living activities such as hygiene, grooming, and ambulation
  • Completed training to perform Foley catheter insertion/removal, IV discontinuation, oxygen flow monitoring, and oral suctioning
  • Provided front desk support as a Health Unit Coordinator, managing patient admissions and discharges, answering and routing calls, and scheduling follow-up appointments
  • Collaborated with nurses and administrative teams to ensure high-quality patient care and efficient hospital operations

Certified Nursing Assistant

Life Care Centers of America
Banner Elk
12.2017 - 02.2018
  • Delivered direct patient care, assisting with activities of daily living including bathing, feeding, mobility, and toileting
  • Supported nursing staff with documentation and patient monitoring
  • Provided comfort and emotional support to long-term care residents

Certified Nursing Assistant

Smoky Ridge Health & Rehabilitation
Burnsville
06.2014 - 12.2017
  • Assisted in the care of elderly and rehabilitative patients by supporting hygiene, mobility, and nutritional needs
  • Participated in patient admission and discharge processes
  • Maintained a safe and respectful environment while assisting residents with dignity and empathy

Education

High School Diploma -

Mountain Heritage High School
Burnsville, NC
01.2015

Nurse Aide Certification -

Mayland Community College
Spruce Pine, NC
01.2014

Skills

  • Patient Scheduling & Check-In
  • EMR & Medical Records Management
  • HIPAA Compliance
  • Multilingual Patient Support (via Interpreter Services)
  • Cash Handling & Medical Billing
  • Clinical Procedures (Vital Signs, Catheters, IVs)
  • Front Desk Administration
  • Admissions & Discharges
  • Strong Communication & Team Collaboration

Certification

  • Certified Nursing Assistant (CNA)
  • CPR Certified

Timeline

Medical Office Specialist

HCA Healthcare
05.2022 - Current

Patient Care Technician / Health Unit Coordinator

Mission Hospital
09.2019 - 05.2022

Certified Nursing Assistant

Life Care Centers of America
12.2017 - 02.2018

Certified Nursing Assistant

Smoky Ridge Health & Rehabilitation
06.2014 - 12.2017

High School Diploma -

Mountain Heritage High School

Nurse Aide Certification -

Mayland Community College

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