Emily Olah

• Improved customer satisfaction by providing personalized assistance and product recommendations.
• Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
• Implemented promotional strategies to increase sales and attract new clientele.
• Utilized point-of-sale systems effectively for accurate transactions while maintaining strict security protocols to prevent theft or fraud incidents among customers.

- Oversaw daily golf operations and supported staff to enhance customer experiences.

- Trained new hires in customer service techniques and operational procedures.

- Ensured compliance with company and club standards, suggesting process improvements.

- Coordinated front desk operations, managing guest check-ins and check-outs efficiently.

- Promoted recreational safety standards and facilitated equipment rentals for guests.

• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Maintained office and waiting room, keeping common areas clean and tidy.
• Answered owner animal health questions and advised on best care practices.
• Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Responded to customer needs through competent customer service and prompt problem-solving

• Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
• Updated charts with new patient and owner information, including personal details, address changes, and payment information
• Set up appointments using Cornerstone software
• Setup surgery paperwork, educate clients of flea, tick, and heartworm prevention & retrieve prescriptions
• Increased office revenue with effective product promotional strategies

• Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
• Collected room deposits, fees and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Kept accounts in balance and ran daily reports to verify totals.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Fast paced environment with upwards of 300 people checking in and out on a daily basis.

• Provide information to guests about available recreation facilities and activities
• Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members
• Clean and maintain recreational equipment and supplies
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications
• Rented out, sold and issued sporting equipment and supplies such as kayaks, canoes, standup paddle boards and bicycles
• Guided kayaking and hiking tours with corporate group guests.

• Monitor dining rooms for seating availability, service, safety, and well- being of guests
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking
• Supported servers, food runners and bussers with keeping dining area ready for every guest
• Watched dining area staff to evaluate server loads and calculate accurate wait times
• Planned and executed number in guest parties by organizing menus, spaces and special requests/special needs.