Emily Milian
Winston-Salem
Summary
Detail-oriented professional with strong customer service skills. Experienced in appointment scheduling and call management, ensuring a welcoming environment and efficient inquiry handling.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Receptionist
Steve’s and sons
Sandston
02.2023 - 09.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments.
- Scheduled appointments and maintained calendar for office staff.
- Processed mail and packages, distributing to relevant personnel.
- Assisted with basic administrative tasks, including filing and data entry.
Customer Sales Representative
Metro by T-Mobile
Colonial Heights
03.2021 - 01.2023
- Assisted customers with product selection and service inquiries.
- Explained wireless plans and device features to enhance customer understanding.
- Processed sales transactions using point-of-sale systems efficiently.
- Resolved customer complaints and issues through effective communication.
- Maintained store inventory levels and organized merchandise displays.
- Educated customers on promotions and special offers available in-store.
- Trained new staff on sales techniques and customer engagement strategies.
- Answered customer inquiries regarding product features, availability, and pricing.
Education
Hopewell High School
Hopewell, VASkills
- Customer service
- Appointment scheduling
- Call management
- Data entry
- Effective communication
- Time management
- Bilingual
- Organization skills
Languages
Spanish
Native/ Bilingual
Timeline
Receptionist
Steve’s and sons
02.2023 - 09.2025
Customer Sales Representative
Metro by T-Mobile
03.2021 - 01.2023
Hopewell High School