Emily Lamp
Charlotte
Summary
Results-oriented server with a strong work ethic and exceptional customer service skills. Proven ability to anticipate customer needs and provide prompt and friendly service. Skilled in cash handling, guest engagement, and memory retention. Experienced in high volume dining and sales techniques.
Overview
18
18
years of professional experience
Work History
Server
Trio Restaurant
09.2017 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
Food and Beverage Manager
Raintree Country Club
06.2007 - 08.2017
- In charge of around 20 servers and bartenders
- Scheduling, maintaining our employees to provide excellent customer service skills, creating new menus
- In charge of various member functions and parties, golf outings and their dinners or lunches afterwards
Education
High School Diploma -
Myers Park High School
Charlotte, North Carolina06.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Sales techniques
- High volume dining
- Sales expertise
- Service prioritization
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
Timeline
Server
Trio Restaurant
09.2017 - Current
Food and Beverage Manager
Raintree Country Club
06.2007 - 08.2017
High School Diploma -
Myers Park High School
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