Emily Laing
Stedman
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Waitress, Cashier, Prep, Cook, Assistant to Owner
Stedman Soda Shop
07.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
JACK RABBIT'S TOWING
Blankenship's Roofing Service INC
11.2005 - 06.2011
- Dispatched workers and crews to assigned locations.
- Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.
- Enhanced customer satisfaction by providing timely and efficient towing services.
- Handled challenging situations calmly under pressure, making critical decisions quickly for successful resolution of incidents requiring towing services.
- Contributed to team success by training new employees on towing procedures and best practices.
FRANCHISE OWNER
JANI-KING, Affordable Floor Care
07.2005 - 11.2010
- Hired skilled personnel to handle challenges and obligations of business.
ADMINISTRATIVE ASSISTANT
Blankenship's Roofing Service INC
07.2001 - 06.2005
- Served as primary point of contact for facilitating operational and administrative inquiries.
Education
HIGH SCHOOL DIPLOMA -
Manchester High School
Chesterfield, VA05.2000
Skills
- Ability To Multitask
- Speech Clarity
- Apple IOS
- Help Desk Support
- Microsoft Windows And Office
- Customer Inquiries
- Online Chat Support
- Incoming Call Management
- Friendly And Patient
- Customer Communication And Empathy
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Certification
- Curriculum Planning And Implementation
- Positive Reinforcement Strategies
- Student Motivation And Engagement
- Individualized Lesson Plans
- Detailed Instruction
- Testing Efficiencies
- Learning Assessments
- Test Plan Execution
- Instructor Support
- Daily Facility Operations
- Special Projects
- Interviewing Techniques
- Personnel Management
Volunteer Experience
PTO PRESIDENT, Chatan, Okinawa, Ralph Stearly Primary School, 11/01/18, 07/01/22, Responsible for the School store that had a clientele of over 400 Students. Additionally tasked with School Funding used toward extra curricular activities Students were involved in., Provided Instructors with Awards and Certificates when recognized by Faculty.
Timeline
Waitress, Cashier, Prep, Cook, Assistant to Owner
Stedman Soda Shop
07.2023 - Current
JACK RABBIT'S TOWING
Blankenship's Roofing Service INC
11.2005 - 06.2011
FRANCHISE OWNER
JANI-KING, Affordable Floor Care
07.2005 - 11.2010
ADMINISTRATIVE ASSISTANT
Blankenship's Roofing Service INC
07.2001 - 06.2005
HIGH SCHOOL DIPLOMA -
Manchester High School
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