Emily Herman
Wake Forest
Summary
Detail-oriented professional pursuing education in medical billing and coding, possessing knowledge of medical terminology, insurance billing, and healthcare compliance. Demonstrates strong communication and problem-solving skills from high-volume customer service experience. Aiming to leverage attention to detail and accuracy in a remote role to enhance healthcare operations.
Overview
9
9
years of professional experience
Work History
Server
Bleachers Sport Bar
Franklinton
02.2025 - Current
- Delivered exceptional customer service in fast-paced sports bar, enhancing guest experience and loyalty.
- Resolved customer complaints promptly, improving guest satisfaction and retention.
- Addressed guest inquiries and complaints professionally, contributing to positive dining atmosphere.
- Processed cash, credit, and mobile payments efficiently at the register.
Assistant Manager
Plato's Closet
Raleigh
11.2021 - 12.2023
- Coordinated inventory management and stock replenishment to maintain optimal product availability.
- Trained new staff on store operations and customer service standards to ensure consistent service delivery.
- Resolved customer inquiries and issues to improve overall shopping experiences.
- Managed cash handling procedures during shifts for accurate financial transactions.
Server
The Wing Company
Cameron
04.2017 - 09.2020
- Implemented customer feedback to refine service quality and adjust menu offerings, improving overall guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes, enhancing service speed.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area and service stations to foster a welcoming dining experience.
Education
Associate of Applied Science - Medical Billing And Coding
Wake Technical Community College
Raleigh, NC08-2027
Associate of Science -
Wake Technical Community College
Raleigh, NC12-2026
Skills
- Medical billing and insurance processing
- EHR navigation
- HIPAA compliance and legal standards
- Office software proficiency
- Data entry skills
Timeline
Server
Bleachers Sport Bar
02.2025 - Current
Assistant Manager
Plato's Closet
11.2021 - 12.2023
Server
The Wing Company
04.2017 - 09.2020
Associate of Applied Science - Medical Billing And Coding
Wake Technical Community College
Associate of Science -
Wake Technical Community College