Emily Hamilton
Concord
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contracts & Payer Relations Specialist
Easterseals UCP North Carolina & Virginia, Inc.
07.2023 - Current
- Manage contracts, amendments, and site agreements, ensuring timely reviews and financial impact analysis.
- Maintain credentialing and payer databases, ensuring billing accuracy.
- Collaborate across departments to resolve billing discrepancies and optimize revenue (NC Tracks, EHR, CMS).
Medicare Claims Benefit Specialist
CVS Health
05.2022 - 06.2023
- Adjudicated Medicare claims following plan and CMS guidelines.
- Processed claims using Rumba, Medcompass, and NPPES systems.
- Led weekly team huddles and supported cross-functional initiatives to meet KPIs.
Corporate Draftline Liaison
CBG Draft Services
07.2020 - 05.2022
- Participated in weekly manager meetings and completed weekly reports efficiently.
- Processed and updated account data for Draftline across NC, meeting technician needs.
- Ensured high-quality customer service and satisfaction through proactive planning.
Graphic Designer / Print Production
PostNet
01.2018 - 07.2020
- Managed logistics for FedEx, USPS, UPS, and DHL shipments.
- Handled station work such as binding, faxing, scanning, and finishing documents.
- Produced custom marketing collateral (business cards, banners, brochures, signage).
Education
Associate in Applied Science - Advertising & Graphic Design
Rowan Cabarrus Community College
Concord, NC07.2019
Skills
- Adobe Suite: Photoshop, Illustrator, InDesign
- Microsoft Office: Excel, Word, Outlook
- UI/UX Design Fundamentals: Figma, Wireframing, User Flows
- Strong Communication: Written & Verbal
- Process Improvement & Documentation
- Attention to Detail, Organization, & Data Accuracy
Certification
UI/UX Design — UNC Charlotte
Timeline
Contracts & Payer Relations Specialist
Easterseals UCP North Carolina & Virginia, Inc.
07.2023 - Current
Medicare Claims Benefit Specialist
CVS Health
05.2022 - 06.2023
Corporate Draftline Liaison
CBG Draft Services
07.2020 - 05.2022
Graphic Designer / Print Production
PostNet
01.2018 - 07.2020
Associate in Applied Science - Advertising & Graphic Design
Rowan Cabarrus Community College
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